Senior Team Lead, Business Consulting

You will lead a team that drives adoption, retention, and growth for some of the world's most iconic companies through ZoomInfo's professional services. In this player-coach role, you will shape GTM strategy at an enterprise scale — guiding your team and directly owning a portfolio of client engagements — while fostering a culture where data-driven thinking and client impact go hand in hand.

• →Define and execute data-driven GTM playbooks across a portfolio of professional services engagements, ensuring objectives are met and client relationships are strengthened
• →Guide and coach team members to develop trusted advisor relationships with customer stakeholders and executive sponsors at enterprise accounts
• →Lead your team as an extension of ZoomInfo Labs, championing proactive collaboration across ZoomInfo and with customers to deliver on defined engagement objectives
• →Mentor team members in deepening and broadening strategic relationships within assigned accounts, with a focus on long-term growth and retention
• →Oversee the identification of renewal and expansion opportunities, and coordinate with internal teams to remediate risk before it escalates
• →Establish and maintain processes that capture customer feedback and surface it internally to drive continuous improvement of ZoomInfo's products and services
• →Drive the continuous improvement of ZoomInfo Labs services, deliverables, and team ways of working, contributing to a scalable and high-performing consulting practice

Must-Have

• 5+ years of experience in B2B markets, with direct experience leading or mentoring a team
• Proficiency in Salesforce and ZoomInfo from an operational standpoint, with the ability to coach team members on platform use and strategy
• Demonstrated success building customer-centric team cultures that drive client satisfaction, deepen relationships, and support retention
• In-depth knowledge of sales and marketing frameworks with a track record of implementing data-driven GTM strategies
• Strong communication skills with the ability to engage and influence team members, clients, and executive stakeholders

Preferred

• Hands-on experience with tools such as Apollo, Tableau, Snowflake, SQL, Outreach, Salesloft, and/or generative AI platforms
• Experience with gen AI tools or a demonstrated, verifiable interest in how AI can accelerate GTM strategy and team innovation
• Background in professional services, management consulting, or revenue operations in a SaaS or technology environment
• Proven experience driving client engagement strategy for large enterprise or Fortune 500 accounts

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ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

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