Account Specialist, Growth

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Account Specialist, Growth is a crucial part of our sales cycle, responsible for ensuring the success and satisfaction of our high-volume transactional customers. This position plays a vital role in articulating the value of 1Password to customers and prospects, assisting, and creating strong relationships with our inbound clients and matching our product with the customers needs.

Additionally, this role helps with driving value for our customers and provides best practice guidance on using the platform, ultimately leading to expanding our current and new customer base. This role requires a proactive and customer-focused individual with a passion for technology and a commitment to delivering world-class customer experiences with new and existing customers.

This is designated as an in-office role. You are expected to work from 1Password’s downtown Toronto/Austin office on a full-time basis (3-5 days/week).

Note: All go-to market roles will have an in-person onboarding in Toronto.

• 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment

• Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)

• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.

• Create and deliver compelling sales presentations to prospective clients to achieve sales goals.

• Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way

• Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)

• Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner

• Strong interpersonal skills with a demonstrated ability in building customer relationships

• Preferred: Experience with 1Password or other password managers

• Preferred: Experience with Salesforce, Gainsight etc. or related

• Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions.

• Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.).

• Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner

• Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities

• Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures

• Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction

• Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed

• Utilize Salesforce to accurately manage, track, and report sales activities and results

USA-based roles only: The annual base salary for this role is between $60,000 USD and $81,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $55,000 CAD and $75,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.