RELIEF OFFICER (SVG)

SUMMARY

The Relief Officer SVG will be responsible for the mitigation of loan loss in the non-performing portfolio, through the use of various recovery methods and tools.

CORE RESPONSIBILITIES

• Communicate with external parties such as the Bank’s Solicitors
• Prepare loan applications for the restructuring and refinancing of non-performing loans
• Conduct site visits to the Banks immovable and movable securities when and where necessary.
• Represent the Bank on court matters where necessary.
• Rehabilitate customer’s finances for the purpose of servicing their obligations with 1NB.
• Ensure that the security under the allotted portfolio is intact where necessary
• Execute all administrative functions which impact the NPL portfolio in a timely manner
• Attendance at Judicial Sales
• Update account status and database regularly
• Stem flow of delinquent accounts. ​
• Plan a course of action to recover outstanding payments. ​
• Convert delinquent cards 90 days and over to loans. ​
• Prepare loan applications for the restructuring and refinancing of loans
• Update account status and database regularly. ​
• Produce required reports to the Supervisor on a timely basis.
• Ensure timely forwarding of notices to customers in arrears based on policies. ​
• Ensure timely issuing of Internal Demand Letters for accounts in arrears, based on policy. ​
• Locate and contact debtors to inquire about their payment status. ​
• Negotiate payoff deadlines or payment plans. ​
• Handle questions or complaints. ​
• Communicate with external parties such as Bailiffs and other professionals as and when required in the recovery process. ​

REQUIREMENTS

• Diploma in Banking, Business or related field
• Working knowledge of collection/ recovery will be an asset
• Over three (3) years experience as a Securities/Recoveries/Loans Officer
• Proficient in the use of Microsoft Office

DESIRED SKILLS

• Excellent negotiation and interpersonal skills
• Excellent time management skills
• Creative thinking and logical reasoning.
• Excellent organizational skills
• Ability to be self-motivated.
• Results oriented disciplined
• Possess an acute attention to detail.
• Effective communicator (both verbal and in writing)
• Ability to work under pressure and meet stringent deadlines
• Negotiation Skills
• Confidentiality
• Assertive
• Attention to Detail 

Deadline: 13 June, 2026 |   Only suitable applicants will be acknowledged

Persons interested in this exciting opportunity should apply to:

Chief People Officer

1st National Bank St. Lucia Limited, P. O. Box 168, Castries

Integrity - Confidentiality… Accountability… Professionalism...Customer Centricity...Respect