Senior Manager - Robot Diagnostics Engineering

You’ll lead the Diagnostics Engineering organization responsible for diagnosing robot failures across mechanical, electrical, and software domains, and for building the tooling, workflows, and data systems that enable fast, accurate, and scalable diagnostics across the fleet.

This role owns the end-to-end diagnostics strategy, from field failure signals through root cause, tooling, metrics, and design feedback. The mission is to improve diagnostics efficiency and quality through automation and process improvement, while ensuring that recurring service issues consistently translate into durable design and process fixes. You’ll represent service and diagnostics at a senior level in design reviews, architecture discussions, and reliability forums, using data to influence product direction and operational priorities.

You are accountable for the diagnostics roadmap, organizational execution, and the metrics that drive reliability, serviceability, and repair decisions across the company.

• Lead and scale the Diagnostics Engineering organization, setting strategy, priorities, and execution standards across teams

• Own the diagnostics vision and multi-quarter roadmap, including tooling, workflows, data infrastructure, and documentation

• Establish clear expectations for diagnostic quality, safety handling, and escalation across service and engineering teams

• Drive automation and process improvements that materially reduce time to diagnosis and improve first-pass accuracy at scale

• Own diagnostics, repair, and escalation metrics; ensure they are trusted, visible, and used to guide leadership decisions

• Analyze fleet-wide failure patterns to identify systemic issues and prioritize engineering and design investments

• Represent diagnostics and service at a senior level in design reviews, architecture discussions, and cross-functional planning forums

• Partner with hardware, electrical, controls, software, manufacturing, and service leadership to ensure recurring issues result in tracked design or process changes

• Ensure diagnostic guidance, known-issue interpretations, and recommended procedures are documented, versioned, and consistently applied

• Own adoption and rollout of new diagnostic tools and procedures across service teams

• Act as an escalation owner for high-severity and safety-critical diagnostic issues