Database Curator

Job Title: Database Curator

Location: Remote

Department: Database

Reports To: Shirley Fulco, Database Director

Position Type: Full-Time

FLSA Status: Hourly, Non-exempt

Hourly Rate: $19 per hour starting

About Our Company: 

The number 211 is widely recognized in the United States and Canada as a dialing code for accessing essential community services and support. When dialed, it connects callers with a community resource specialist who offers information and referrals to local assistance programs. This vital service provides easy and immediate access to necessary resources, aiding individuals and families in need throughout their communities. It is typically free, confidential, and available 24/7. Specifically, 211 Northeast Michigan offers database support, call coverage, outreach, and community support for 23 predominantly rural counties in Northeast Michigan.

Our organization fosters a dynamic and supportive work environment! Emphasizing flexibility and accountability while encouraging vulnerability and creativity, we create a culture where employees can thrive. We value self-awareness, community relationships, caller experiences, and reliability, setting a solid foundation for our team to deliver exceptional results and maintain high service standards.

Job Overview:

The Database Curator is responsible for performing data entry tasks that contribute to the development and maintenance of accurate resource database records utilized by 211 Northeast Michigan to support community services. Additional responsibilities may be assigned at the discretion of the supervisor.

Responsibilities:

• Development and Maintenance
  of the resource database using various research and collection methods including but not limited to
  the Internet, survey forms and/or direct contact with service agency representatives.
• Maintain resource database standardization, integrity of database development.
• Policies and use of established taxonomy and formatting practices as outlined in the MI 2-1-1 style guide.
• Participate in special projects pertaining to resource maintenance, quality assurance, data editing, data verification and record standardization.
• Acquire proficiency using resource maintenance software features to edit, proof and verify resource data entries.
• Ability to meet Inform USA certification standards, including preparing for and obtaining CRS D/C certification through Inform USA professional testing.
• Protect and respect consumer information by discussing all concerns only with designated call center employees and within the physical confines of a confidential environment. 
• Must be self-motivated and able to work with minimal supervision.
• Other duties as assigned and/or requested by the direct supervisor.
  
  

Requirements:

• A high school diploma or equivalent is required; an associate’s or bachelor’s degree in public health, social work, or a related field is preferred.
• Experience working in human services, social services, or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using digital tools and technology for virtual engagement.
  
  

Preferred Qualifications:

• Certified as a Community Health Worker (CHW) or willing to obtain certification.
  
  

Key Competencies:

Accuracy in editing/proofing materials is required. Must be detail-oriented and a self-starter. Willing to learn and adaptable to change. Good analytical skills are necessary, Must be proficient in various PC-based and Microsoft Office applications. Must have the ability to define problems, to collect data, to establish facts and draw valid conclusions. Must have the ability to use resources and technology to acquire and organize information.

Must have in-depth knowledge of government, nonprofit, public health and/or human services systems. Strong verbal and written communication skills are required. Must be flexible and willing to work in a team environment. Objectivity and a non-judgmental attitude are required. Must be respectful of worldviews that differ from one’s own. Must have the ability to communicate and interact with individuals and professionals from a diverse educational, socioeconomic and cultural backgrounds. Specific vision abilities required by this job include the ability to read and use a computer screen for several hours each shift. This includes close vision, distance vision and the ability to adjust focus. The employee may be required to sit or stand at a workstation for several hours each shift. The employee must report any discomfort or pain immediately to the direct supervisor. The employee must be able to travel in all kinds of weather and have reliable transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. 

Work Hours: Must maintain full-time hours at 40 hours per week, Monday-Friday and be available on call as requested during disasters/other qualifying events.

Benefits:

• Time off earned each pay period
• Comprehensive medical, dental, and vision insurance
• Retirement savings plan
• Professional development and training opportunities
• Flexible working conditions
• Employee assistance programs

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by the Board of Directors. This document does not create an employment contract implied or otherwise, other than an at-will relationship.