People Operations Lead
Quick Summary
Who We Are 2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world.
2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world. We offer a casual office environment, hybrid work schedules (spend at least 50% of your time in the office), competitive medical, dental, vision and retirement benefits, and a team-oriented environment where our associates genuinely enjoy working together.
Our goal is to make 2OS a great place to work for all, and our passion is our people. We never settle for “good enough” as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.
Overview
The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values.
The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.
Key Responsibilities
Benefits Administration (Health & Retirement)
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Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings
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Serve as the primary liaison with our benefits brokers and vendors
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Manage open enrollment processes, including employee education and communications
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Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems
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Monitor benefits utilization and recommend improvements to plan design and cost efficiency
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Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)
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Support employees with benefits-related questions and issue resolution
Payroll Coordination
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Coordinate and process semi-monthly payroll, across multiple states
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Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments
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Maintain payroll records and ensure compliance with federal, state, and local requirements
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Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions
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Support setup of payroll tax registrations in new states as needed
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Continuously improve payroll processes for accuracy and efficiency
HRIS Administration & Systems Ownership
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Serve as the primary administrator of the company’s HRIS (Paylocity)
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Own system configuration, data integrity, user access, and reporting
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Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data
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Partner with Finance and leadership to improve reporting and data visibility
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Evaluate and implement system enhancements, integrations, and new features
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Troubleshoot system issues and serve as the internal expert on HR technology
Performance Management
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Own and continuously improve the company’s performance management processes
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Coordinate performance review cycles, including timelines, tools, and communications
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Track performance outcomes and identify trends to inform leadership decisions
- Update existing and build out descriptions for new roles / job families
Other:
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Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, and facilitating access to training and professional development opportunities
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Serve as an HR Business Partner to a defined level of consultants, providing guidance on performance, employee relations, and development
Required
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7+ years of experience in HR, benefits administration, or HR generalist roles
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Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)
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Strong understanding of HR compliance requirements and best practices
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High attention to detail and ability to manage sensitive information confidentially
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Solutions-oriented mindset with initiative and the ability to work autonomously
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Excellent analytical, organizational, and problem-solving skills
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Proficiency in Microsoft Office Products is required
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PHR or SHRM-CP Certification is preferred.
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Highly reliable and detail-oriented in managing benefits, payroll, and HR systems
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Provides clear, timely, and supportive communication to employees and leadership
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Demonstrates strong ownership and accountability across HR operations
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Continuously identifies and implements improvements to systems and processes
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Balances compliance rigor with a practical, solutions-oriented approach
Location & Eligibility
Listing Details
- Posted
- April 1, 2026
- First seen
- April 7, 2026
- Last seen
- April 27, 2026
Posting Health
- Days active
- 20
- Repost count
- 0
- Trust Level
- 25%
- Scored at
- April 27, 2026
Signal breakdown
Please let 2Os know you found this job on Jobera.
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