Travel Agent, Internet Help Desk

Works From Home (job Posting)entry

OtherHelp Desk

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Quick Summary

Key Responsibilities

Properly answers and accurately processes incoming telephone calls and emails related to website inquiries while demonstrating a pleasant and professional manner.

Technical Tools

OtherHelp Desk

AAA Club Alliance is seeking an Internet Help Desk Travel Advisor to join our dynamic Travel Contact Center Team! This position is responsible for providing exceptional customer service to member’s telephone & email inquiries generated by ACA’s website.

This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

What We Offer

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✓Competitive base hourly rate. The starting base compensation for this position is $16.10 - $26.00.The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Mandatory Training Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks.

All required computer equipment will be provided to you by AAA Club Alliance

Health Insurance (Medical, Vision, Prescription Drug and Dental)

Flexible Spending Accounts

Wellness and Health Advocate Programs

401(k) with Employer Match

Free AAA Membership and so much more

Requirements

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Ability to function in a call center environment offering exceptional customer service while assisting members on the proper use of travel tools on AAA Club Alliance website and the resolution of any website related problems.
High School diploma or equivalent.
Customer Service

Two (2) years of customer service experience.

Competent with PC usage. Experience using Microsoft Office and email distribution system. Internet knowledge preferred.

Knowledge of an automated airline reservation system and travel sales experience.

Pass Travel Agent Proficiency (TAP) test within one year of employment preferred.

Knowledge of Apollo reservation system preferred.

Responsibilities

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Properly answers and accurately processes incoming telephone calls and emails related to website inquiries while demonstrating a pleasant and professional manner.
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Delivers extraordinary customer service to AAA members by accurately answering inquiries and interpreting club policy.
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Proficiency in completing air, car, and hotel reservations using appropriate software. Ability to complete cruise and tour bookings generated by website and the handling and distribution of relevant vendor documents.
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Researches and responds to email inquiries with correct information in a professional and courteous manner.
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When required, assist member to complete transactions online, including car and hotel reservations.
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Complies with all AAA Club Alliance policies and procedures in the collection and handling of assets.
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Must establish strong working relationships with e-business in order to handle (member) technical issues on-line.