Director, Product Engineering

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Meta, Amazon, Scale AI, DoorDash, Dropbox, and more.

We’re looking for an experienced and driven Director to lead our Product Engineering team. You will report to the VP, Head of Engineering. This is a full-time opportunity based in San Francisco, CA.

Abby Care is building an AI-native operating system for home-based care. Our platform powers the entire care journey: from intake and eligibility to care activation, care delivery, and revenue cycle management. The Product Engineering organization is responsible for building the end-to-end workflows, product surfaces, and application logic that make this system usable, reliable, and scalable.

As Director of Product Engineering, you will lead the teams responsible for building these workflows and user experiences. You will partner closely with Product, Clinical, Operations, and AI teams to translate company strategy into robust, high-quality software that powers our nationwide care platform.

This is a high-ownership leadership role combining technical judgment, product thinking, and strong execution. You will scale a high-performing engineering team while ensuring we deliver reliable systems in a complex, highly regulated environment.

• Translate product strategy and business goals into clear technical roadmaps, milestones, and delivery plans.

• Drive execution across multiple workstreams while ensuring predictable delivery and high product quality.

• Lead the engineering teams responsible for building Abby Care’s core product systems across:

  • Intake and enrollment

  • Care activation and care orchestration

  • Clinical documentation

  • Caregiver workflows and communications

  • Billing, RCM, and compliance workflows

• Partner with Product and AI teams to build the product workflows and user-facing systems that sit on top of Abby Care’s AI-native platform.

• Work closely with platform and AI teams to ensure the product layer integrates cleanly with the underlying system of record, APIs, and intelligence layer.

• Ensure product systems are designed to support:

  • AI-assisted workflows

  • automation and agent-driven tasks

  • scalable operational processes

  • high-quality data capture and feedback loops

• Recruit and develop exceptional engineers and technical leaders.

• Coach engineers and managers through regular feedback, mentorship, and career development.

• Create an environment where engineers have high ownership, strong context, and the autonomy to deliver impact.

• Establish clear operating mechanisms for execution, including:

  • sprint planning

  • technical design reviews

  • roadmap alignment

  • incident response and on-call ownership

• 10+ years of professional experience in software engineering

• 5+ years of engineering leadership experience managing teams and delivering complex product systems

• Proven track record delivering end-to-end product platforms and user-facing systems

• Strong system design and architecture skills, including scalable services, APIs, and data modeling

• Experience partnering closely with Product and cross-functional stakeholders to ship high-impact features

• Ability to operate effectively in ambiguous startup environments and drive execution across multiple teams

• Experience building and scaling engineering teams, including hiring, mentoring, and performance management

• Experience in healthcare, compliance-heavy domains, or systems handling sensitive data (HIPAA, etc.).

• Experience with modern cloud infrastructure (AWS preferred) and building secure, observable, reliable systems.

• Familiarity with integrating AI-assisted features into product workflows (not required, but a plus).