Document Collection Associate (NJ)

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We are seeking a highly organized and compassionate Document Collection Associate to support our onboarding and credentialing processes. In this role, you will be responsible for collecting, reviewing, and managing critical documentation from caregivers and families while ensuring compliance with healthcare regulations.

This is a fast-paced, phone-heavy role ideal for someone who thrives in high-volume environments and is passionate about delivering a smooth and supportive experience for families.

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  Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families

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  Make outbound calls and handle inbound inquiries to guide families through the documentation process

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  Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency

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  Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements

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  Communicate clearly and compassionately via phone, email, and text

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  Maintain organized records and track expiring documents, sending timely follow-ups and reminders

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  Collaborate cross-functionally with onboarding, credentialing, and family support teams

• 2+ years of experience in customer service, administrative support, or healthcare operations

• Proven experience handling high-volume inbound and outbound calls in a fast-paced environment

• Proficiency with CRM systems, shared drives, and document tracking tools

• Strong organizational skills and exceptional attention to detail

• Ability to multitask, prioritize follow-ups, and meet deadlines

• Compassionate, patient, and professional communication style

• Fluent in both English and Spanish

• Experience with prior authorizations or healthcare operations

• Familiarity with healthcare documentation standards, HIPAA, or Medicaid

• Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms