Strategy & Operations Manager- Platform Operations

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We’re hiring a Strategy & Operations Manager — Platform Ops to help design and scale the operational infrastructure that powers AbbyCare’s growth across onboarding, support, care delivery, and new market launches.

This is a highly cross-functional role sitting at the intersection of Operations, Product, Systems, and Innovation. You’ll own a combination of operational tooling, workflow design, automation, and strategic operational initiatives — partnering closely with Product, Operations, Analytics, and Leadership to identify operational friction, redesign workflows, pilot new operational models, and operationalize new initiatives across the business. This role is ideal for someone who enjoys moving fluidly between systems, workflows, strategy, and execution, and who wants to help shape how a fast-growing healthcare company scales.

Platform Operations & Workflow Infrastructure

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  Own and scale operational tooling across support, onboarding, and post-sale workflows

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  Build and maintain workflow automations and lightweight internal operational tools

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  Partner with BizApps and Engineering to improve cross-system workflows and operational reliability

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  Improve visibility into operational bottlenecks, workflow failures, and support trends

Product Operations & Workflow Design

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  Partner closely with Product and Operations teams to identify operational pain points and workflow gaps

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  Translate real-world operational workflows into scalable processes, tooling requirements, and automation opportunities

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  Conduct “ground truth” operational research to understand how work is actually happening across teams and markets

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  Support pilots and workflow experiments to validate new operational models before broader rollout

Strategic Initiatives & Incubation

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  Support launch readiness and operationalization for new markets, service lines, and operational initiatives

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  Help drive high-priority cross-functional projects spanning Operations, Product, Analytics, and Care Delivery

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  Assist in designing scalable playbooks and workflows for emerging business initiatives

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  Contribute to AI-forward operational initiatives and workflow automation efforts across the company

Enablement & Operational Scaling

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  Build documentation, training materials, and knowledge systems to improve operational consistency

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  Help establish scalable operational processes as AbbyCare grows across markets and service lines

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  Partner cross-functionally to operationalize new workflows, pilots, and support models

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  Identify opportunities to reduce manual work and improve execution through better systems and process design

Experience

• 6+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, Operations, or similar cross-functional roles

• Experience implementing or managing operational systems and tooling

• Experience building or supporting workflow automations and operational processes

• Comfortable operating in ambiguous, fast-moving environments

Systems & Operational Thinking

• Strong systems thinker who enjoys improving how work gets done

• Able to move between strategic problem solving and hands-on execution

• Comfortable navigating messy workflows and translating them into scalable processes

• Good judgment on when to automate, standardize, or redesign workflows

Collaboration & Communication

• Strong cross-functional partnership skills across Operations, Product, Analytics, Engineering, and Leadership

• Clear communicator who can bridge technical and non-technical stakeholders

• High ownership and bias toward execution

Mindset

• Curious, pragmatic, and highly adaptable

• Energized by building in ambiguity and solving operational problems

• Interested in workflow design, automation, AI tooling, and operational scale

• Comfortable balancing immediate execution with longer-term infrastructure thinking

**Healthcare or regulated-industry experience is a plus, but not required.

This role will help shape how AbbyCare scales operationally over the next several years.

The workflows, tooling, and operational systems you build will directly impact:

• How efficiently families move through onboarding and care delivery

• How quickly AbbyCare can launch and operationalize new markets

• How effectively teams can scale without adding unnecessary operational complexity

• How successfully AbbyCare integrates automation and AI into day-to-day operations

You won’t just be maintaining systems — you’ll help design the operational foundation that enables AbbyCare to scale.