Regional Director of Operations

United States·Wilmingtonexecutive

OtherRegional Director Of Operations

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Quick Summary

Overview

Who Is Anew? Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders. Why Work at Anew? Flexible & Supportive Culture: Growth,

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OtherRegional Director Of Operations

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

What We Offer

~3 min read

✓Weekly Pay

✓Paid time off

✓Company-paid holidays

✓Benefits Eligibility on Start Date

✓Recruit, train, and supervise location staff, including clinicians, administrative personnel, and support staff.

✓Foster a positive and inclusive work environment that promotes professional growth and development.

✓Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability.

✓Ensure adherence to all relevant regulations, licensing requirements, and accreditation standards.

✓Ensure that providers are continuously assigned caseloads, removed from caseloads as needed, and provided the necessary information to maintain appointments.

✓Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with QC Team to review quarterly/monthly intake, treatment plan, and ongoing audits.

✓Implement corrective actions and improvements as needed to maintain and enhance service quality.

✓Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations.

✓Monitor vendor performance and address any issues or concerns in a timely manner. Collaborate to develop and execute strategies for client acquisition and retention.

✓Monitor client census and service utilization, aiming to achieve a minimum of 150 clients averaging 50 units of service per month per site.

✓Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction.

✓Promote a positive organizational culture aligned with the agency's values and mission.

✓The RDO will focus on and be responsible for Active Census Management, Service Engagement Metrics, Intake/Discharge Monitoring, No-Show and Re-engagement performance, W-2 Staff Productivity, Quality/Audit/Client Satisfaction scores are met, Staff Retention/Staff Satisfaction/Engagement scores are met, Environment of Care, and Oversight/Accountability.

✓Other duties as assigned.