Intake Coordinator

The Intake Coordinator will oversee the intake process: review all intake packets before scanning, reach out to patients/care givers for any missing docs or signatures; Audit scheduled appointments for missing or outdated docs, work closely with Patient Access Manager and Lead Patient Service Representatives on tools to maximize providers schedules.

• →Receiving incoming calls from patients. house managers, parents and/or guardians requesting medical, dental and clinical appointments and scheduling/confirming those appointments;
• →Interfacing with patients. house managers, parent and/or guardians immediately following a medical or dental appointment and actually scheduling follow-up appointments:
• →Tracking no-show and cancelled appointments and modifying the schedule as needed;
• →Ensuring that the provider master scheduler is accurately maintained and updated as necessary:
• →Provide clinic phone coverage;
• →Maintains productivity grid on a monthly basis;
• →Ensures all necessary documentation/information (admission, insurance, discipline specific) is completed and
• →correct prior to admission:
• →Follows-up on admission process, prior to initial appointment;
• →Accepts and assists with inquiries regarding admission procedure and services provided.
• →Reviews '"exception codes”· to ensure 95 or 81 status, if lacking, submit DDP-2.
• →Performs all duties. as requested by supervisor.
• →Contact no shows and discuss our policies and barriers if any. Track no shows and send monthly reports to CLS Directors.
• →Discuss patients marked for discharge with treating providers and mail discharge letters along with referral list.
• →Support Patient Service Representatives with telephone calls and appointment scheduling.

• High School Diploma or Equivalent required
• Basic Life Support/AED certification required.
• Strong oral, written and organizational skills required.
• Prior experience coordinating activities of a busy medical office or health care center, a plus.

• Computer proficiency in all Microsoft Office Suite applications
• Knowledge of Electronic Medical Record (EMR), a plus.
• Ability to deal effectively with a variety of people and work in a team environment
• Excellent client /customer service orientation

• There is no physical demand for this position.