Children's Patient Experience Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Subject Matter Expert: Knowledgeable in PX best practices and in measurement of PX. [Required] 

• PX Implementation: Skilled in driving PX action plans, tracking performance metrics, and proven record of driving PX performance. [Required] 

• Feedback Utilization: Effective in gathering, synthesizing, and escalating patient, family, and workforce insights for continuous improvement. [Required] 

• Coaching & Development: Strong ability to coach, mentor, and build the capabilities of campus frontline leaders through hands-on development (e.g., skills labs). [Required] 

• Campus Advocacy & Collaboration: Builds relationships across campus departments and confidently represents PX perspectives in leadership settings. [Required] 

• Campus Operational Acumen: Understands campus workflows, challenges, and priorities, connecting PX efforts to operational and patient care objectives. [Required] 

• Stakeholder Engagement: Engages and influences diverse campus stakeholders and partners with divisional PX leaders for aligned goals and initiatives. [Required] 

• Service Recovery & Issue Identification: Expert on service recovery, able to identify immediate concerns, recurring trends, and solution opportunities for improved [Required] 

• Bachelor's degree [Required] 

• Master's degree [Preferred] 

• 1+ years of healthcare/hospital experience [Required]  

• 1+ years leadership experience [Preferred] 

• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred] 

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: 

• Bachelor’s degree AND 1+ year relevant experience [Required] OR 

• Associates degree AND 3+ years relevant experience [Required] OR 

• 5+ years relevant experience [Required] 

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.