Application Workflow Specialist

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for an Application Workflow Specialist to join our Asia Pacific Technical Specialization and Solution Team. In this position, you will develop innovative analytical workflows, deliver instrument demonstrations and application support to our customers. 

You are the expert of customer workflows and solutions with key market knowledge and knowhow. You will deliver end-to-end application solutions to achieve customer outcomes, based on deeper understanding of the market workflow requirements.

• Deliver winning and proven Agilent workflow solutions. Deliver values in challenging customer situations.

• Support and lead customers with advanced application workflow and consultancy.

• Be the scientific and workflow connection with key opinion leader and key customers.

• Conduct market sensing & collect Voice of Customers.

• Provide in-field application and technical support to our customer in Southeast Asia with key focus in Vietnam and selected territories, including customer presentations and technical visits, on-site demonstrations, on-site application support, customer workshops, and any other relevant sales activities.

• Enable customer success with sales support to the customer, including onsite instrument and product training, method optimization or adaptation according to customers’ needs, ongoing technical support, and any relevant customer satisfaction activities.

• Collaborate, partner, and support our sales account managers and channel partners with technical and application enquiries in the development of technical sales strategies.

• Provide expertise and technical consultancy on how Agilent solution can be adopted in Food, Environmental, Chemical or Material testing markets.

• Prepares and delivers technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.

• Work across Agilent Asia Pacific region to share customer insights and best practice. Contribute to overall Agilent APAC success.

• Ensure operational discipline by following relevant sales and application process. Provide report and deliverables in a timely manner.

• Be the face of Agilent by ensuring global policies and standard processes are adopted and followed. Build customer relationships and maintain customer satisfaction and loyalty.

• This role can be based in Bangkok, Thailand. Must be willing to travel by plane to anywhere in Southeast Asia and South Asia. (Up to 50% of the time).

• Bachelor’s, Master's or PhD in Chemistry/Biochemistry or other Life-science discipline. 

• 7+ years of work experience in Food, Environmental, Chemical and Materials related environment with a deep understanding of analytical workflows and complex applications. 

• Familiar with Food, Environmental, Chemical and Materials regulatory requirements and local country guidelines. 

• Hands-on experience in different types of sample preparation, wet chemistry, and analytical chemistry workflows, including advanced instrumentation workflows  

• Expertise with Atomic and molecular spectroscopy, GC, GC/MS, HPLC, LC/MS and relevant analytical technologies are highly desirable. 

• Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently. 

• Excellent verbal, written, and presentation communications skills in English, and at least one of the regional languages, such as Vietnamese.   

• Drive, energy, and self-motivation. 

• Confidence to work independently and as part of a team. 

• Ability to learn new technologies on your own. 

• Proficiency in the use of Microsoft Office Suite.