Airslate
Airslate8d ago

Customer Support Representative

PhilippinesPhilippinesRemoteFull-timemid
OtherCustomer Support Representative
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Quick Summary

Overview

About airSlate airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow,

Technical Tools
google-workspacejiracustomer-supportsaas
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of  users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
 
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines. 
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

We are a small but ambitious team of 20+ technologists on a mission to succeed with our Google-integrated PDF editor and Signature solution – DocHub.

DocHub streamlines document editing, signing, distribution and forms completion to get your documents done. Offering a deep integration with Google Workspace, DocHub allows users to import, export, modify, and sign documents directly from Google apps to ensure smooth business processes and interactive workflows.

And now, we are looking for a Customer Support Representative who is prepared to contribute to the next chapter of our company's growth.

As Customer Support Representative, you will help our users get the most out of DocHub by resolving their billing, product, and account questions across multiple channels.

  • Resolve support issues received via the CRM system, handling tickets and chats on subscription and billing, product usage (editing, signing, workflows), and account-related concerns
  • Manage issue tickets in Jira and partner with Development and QA to resolve them in a timely manner
  • Conduct product demos and guide users through DocHub's key features and workflows
  • Identify and assess customer needs to drive satisfaction and successful retention
  • Build trusted, lasting relationships through open and interactive communication
  • Handle large volumes of incoming inquiries while balancing speed and quality
  • Switch between chats and tickets based on volume and priority, working with internal tools, the knowledge base, and predefined processes
  • Escalate more complex customer scenarios with support from the team lead
  • Meet personal and team targets aligned with our 24/7 support and retention OKRs
  • Follow established communication procedures, guidelines, and policies
  • 2+ years of experience as a Support Specialist in an IT company
  • Fluent English with excellent grammar and writing skills
  • Strong customer service skills and a passion for helping others
  • Excellent written and verbal communication, with empathy across chats and tickets
  • Flexibility and adaptability — including comfort with night shifts and mid-week days off — to support the US market 24/7
  • A team-oriented mindset and the ability to learn quickly in a changing product environment
  • Technical background or technical aptitude
  • Experience with SaaS products
  • Understanding of subscription-based billing systems
  • Experience conducting product demos or guiding users through product features

    • Location & Eligibility

    Where is the job
    Philippines
    Remote within one country
    Who can apply
    Open to applicants worldwide

    Listing Details

    Posted
    April 30, 2026
    First seen
    April 30, 2026
    Last seen
    May 6, 2026

    Posting Health

    Days active
    6
    Repost count
    0
    Trust Level
    53%
    Scored at
    May 7, 2026

    Signal breakdown

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    Airslate
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    airSlate offers a no-code platform for automating document workflows, aiming to enhance productivity and reduce manual tasks.

    Employees
    350
    Founded
    2006
    Domain
    airslate.com
    Jobs
    View 21 jobs
    View company profile

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