IT Digital Workplace & Endpoint Specialist

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

• Join IT oncall rotation (helpdesk) with buddy/shadowing support

• Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)

• Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

• Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input

• Own onboarding/offboarding workflows end-to-end

• Have wide knowledge of Alan's processes, equipment, and tools

• Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates

• Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)

• Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries

• Ship automation or self-service projects that measurably reduce IT toil — with limited guidance

• Lead low to medium IT projects end-to-end

• Fully autonomous on the User Experience & Platform workstreams

• Lead medium to high-complexity IT projects end-to-end

• Mentor newer team members, reduce bus factor through documentation and knowledge sharing

For this opportunity, we are aiming to hire within the B0-B1 level range.

• Experience with Kandji specifically

• Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness

• Basic scripting ability (Python, Bash, etc.) or willingness to learn

• Experience with SaaS vendor management and/or license administration

• Interest in automation and coding (even from college/school projects)

• Experience in a fast-growing tech company environment

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.