Associate II, Quality Operations

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.

The Associate II, Quality Operations (Professional Path) is primarily responsible for managing complex quality processes, leading investigations, and contributing to advanced quality management initiatives. This role supports product quality monitoring, non-conformance resolution, CAPA management, compliance activities, and continuous improvement efforts across manufacturing and distribution operations while applying advanced quality systems knowledge.

Specifics Include:

• Handle complex tasks and contribute to advanced quality management projects within manufacturing and distribution processes

• Make independent decisions within assigned project areas to drive quality outcomes and operational effectiveness

• Monitor product quality throughout various stages of manufacturing and distribution and ensure timely resolution of non-conformances

• Lead and document investigations related to deviations, non-conformances, and quality events in accordance with established procedures

• Conduct thorough root cause analyses utilizing appropriate methodologies such as 5 Whys, Fishbone Analysis, FMEA, and other problem-solving tools

• Develop, implement, and monitor corrective and preventive action (CAPA) plans to mitigate risk, prevent recurrence, and improve process performance

• Collaborate cross-functionally with Manufacturing, Quality, Engineering, and Regulatory Affairs teams to ensure effective investigations and sustainable CAPA implementation

• Communicate investigation status, findings, risks, and scope updates to leadership and key stakeholders

• Prepare and present investigation reports, CAPA summaries, and supporting documentation for management reviews and regulatory inspections

• Maintain accurate quality records and documentation in compliance with Good Practice (GxP) regulations and internal procedures

• Ensure adherence to Standard Operating Procedures (SOPs), training requirements, and applicable industry regulations

• Participate in internal and external audits, providing quality system support, CAPA documentation, and responses as required

• Analyze quality data and trends to identify opportunities for continuous improvement and enhanced process performance

• Conduct independent research and apply critical thinking to support quality initiatives and optimize business outcomes

• Meet individual performance expectations while contributing to organizational quality and compliance objectives

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)

• The ability to fluently read, write, understand, and communicate in English

• Work Hours: Monday – Friday: 8:00 AM CST – 5:00 PM CST

• Travel Requirements: 0%

• Location: Onsite

• Sponsorship & Relocation: Not Available

• Collaborate with teammates to share standard processes and learnings as work evolves!

• See your career like never before with focused growth and development opportunities!

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

• Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

See your impact at alcon.com/careers

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Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.