Public Area Attendant

Public area attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly. They must also be able to address guest requests and problems. Key responsibilities will include but are not limited to keeping all lobbies and public facilities such as lobby restrooms, telephone area, the front desk, and offices in a neat and clean condition.

• The primary duties will be vacuuming lobby areas, dusting, polishing woodwork, removing trash and emptying ashtrays. Will also wash walls, windows and doors. Will assist in cleaning hotel offices and guest rooms when necessary and will maintain the cleanliness of the public restroom.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Ensure security of any assigned keys and beeper
• Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift
• Review assigned area and complete general removal of all trash and debris
• Stock cleaning carts with designated supplies and equipment
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items such as boxes and transport to proper storage areas
• Clean designated areas with proper chemicals, tools, and equipment
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan
• Inspect condition of all furniture for tears, rips, stains, and report damages to Supervisor.
• Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents
• Clean all lamps light fixtures, and light switches; check for proper working condition and report the need to change any light bulbs to engineering
• Remove dust, spots and smears from windows, frames, and ledges; wash windows as assigned
• Remove dust, grease, and smears from house/public phones and reposition properly.
• Remove dust on drapes and realign to correct position
• Inspect condition of planters and plants; remove debris, polish planters
• Remove dust, dirt, marks, and fingerprints from doors and door frames
• Remove stains, scuff marks, and dust from baseboards, ledges, and corners
• Polish all brass surfaces
• Empty trash containers, ashtrays, and ash urns in public areas
• Empty vacuum cleaner bags, replace bag, and clean machine
• Remove soil, dirt, soap build-up, and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, and floors
• Replace facial and toilet tissues, paper hand towels, and soaps in correct amount and location
• Sweep front entrance daily
• Sweep and rinse off the pool deck daily
• Report any damages or maintenance problems to the Supervisor
• Turn over any lost and found items to the Supervisor
• Ensure security of hotel property

Other duties as assigned by management.

Qualifications

• Fluency in English both verbal and non-verbal
• Fluency in a foreign language, preferably Spanish
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Previous experience in cleaning public buildings
• High school graduate or equivalent vocational training
• Experience in hospitality industry in similar position
• Previous guest relations training.
• Willing to perform job functions with attention to detail, speed, and accuracy
• Ability to prioritize and organize tasks
• Ability to think clearly, can remain calm, and solve problems using good judgment
• Ability to follow specific directions thoroughly
• Desire to understand guests’ service needs
• Ability to work cohesively with co-workers as part of a team
• Ability to work with minimal supervision
• Ability to maintain confidentiality of guest information and pertinent hotel data

Working Conditions

All public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, pool areas, and service areas including: employee locker rooms, offices, and Housekeeping department.
Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels
• Outdoors/indoors
• Around fumes and/or odor hazards
• Around dust and/or mite hazards
• Around chemicals
• Around bio-hazards.

Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.