Digital Community Specialist

Hq - TorranceFull-Timemid

OtherCommunity Specialist

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Quick Summary

Overview

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports.

Technical Tools

OtherCommunity Specialist

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. Our mission is to provide top-tier performance and safety products for both elite athletes and everyday riders. Behind every product we deliver is a commitment to service, integrity, and excellence.

Alpinestars is seeking a Digital Community Specialist to help grow, support, and analyze our online community across social media, YouTube, Reddit, forums, and other digital platforms.

This role will focus on engaging directly with riders, customers, and enthusiasts by participating in conversations, supporting product discussions, identifying trends, and helping strengthen the online presence of the brand across digital communities and social platforms. In addition to community engagement, this role will play a key part in tracking online conversations, identifying trends, gathering customer insights, and helping provide actionable reporting to internal teams.

The ideal candidate is passionate about motorcycles, motocross, MTB, motorsports, or action sports culture and understands how to communicate authentically within enthusiast communities.

This position offers strong opportunities for growth within digital marketing, community management, analytics, brand marketing, and e-commerce.

Monitor and participate in discussions across:
- YouTube
- Reddit
- Instagram
- Facebook
- TikTok
- Motorcycle and motocross forums
- MTB and riding communities
- Engage with riders, enthusiasts, and community members in a professional, timely, and authentic manner
- Help start and maintain conversations around products, riding, racing, protection, and motorsports culture
- Support product launches, athlete moments, campaigns, and seasonal initiatives through community interaction
- Help maintain a positive, knowledgeable, and premium brand presence online
- Monitor community sentiment and escalate notable trends or conversations internally when needed

Participate in product-related conversations across social platforms and online communities
Answer basic product, sizing, technology, and feature-related questions
Assist community members with navigating products and collections online
Identify common questions, feedback, concerns, and recurring product discussions
Surface customer insights, product feedback, and conversation trends to internal teams
Help improve product education around technologies, fitment, and intended product use
Content & Community Growth
Help create discussion topics and engagement opportunities across platforms
Support efforts to increase online conversation and visibility around Alpinestars products
Assist in identifying trending topics, viral discussions, and relevant conversations within riding and motorsports communities
Help surface user-generated content, creator opportunities, and community highlights
Collaborate with marketing and e-commerce teams to support digital campaigns and launches
Identify opportunities to improve engagement, community participation, and brand visibility

Build weekly and monthly performance reports across community and social channels
Track engagement metrics including:
- Response times
- Engagement rates
- Comment volume
- Sentiment trends
- Audience growth
- Top-performing conversations and posts
- Monitor trends across social media, forums, Reddit, YouTube comments, and community discussions
- Analyze recurring customer questions, product feedback, and conversation themes
- Identify emerging product demand trends, sizing concerns, feature requests, and customer pain points
- Assist in compiling insights that can support:
- - Marketing strategies
  - Product education
  - Customer experience improvements
  - E-commerce initiatives
  - Create summaries and actionable recommendations for marketing and e-commerce leadership
  - Monitor competitor and industry conversations to identify opportunities and trends within the motorsports and riding space
  - Help track the effectiveness of campaigns, launches, and community initiatives through reporting and engagement analysis
  - Assist in developing dashboards or recurring reports for internal teams

Strong interest in motorcycles, motocross, MTB, automotive, or action sports culture preferred

Excellent written communication skills

Familiarity with social media platforms and online communities

Organized, detail-oriented, and comfortable managing multiple conversations across platforms

Comfortable engaging directly within enthusiast communities online

Analytical mindset with interest in identifying trends and customer insights

Basic understanding of social media engagement metrics and internet culture

Ability to work collaboratively in a fast-paced environment

Preferred:

Previous experience in social media, community management, digital marketing, or online brand engagement preferred

Familiarity with Reddit, YouTube comments, Discord, or online forums

Experience with Shopify or Shopify Plus preferred

Familiarity with Shopify Analytics, Google Analytics 4 (GA4), and social media analytics platforms preferred

Experience using reporting, analytics, social listening, or monitoring tools is a plus

Understanding of e-commerce performance metrics and online shopping behavior

Basic experience building reports, analyzing engagement data, and identifying trends

Passion for motorcycles, motocross, MTB, automotive, racing, or motorsports culture

Strong understanding of internet culture, online communities, and social platform behaviors

Increased community engagement and interaction across platforms
Faster participation and response within community conversations
Growth in online conversations related to Alpinestars products
Improved visibility into customer sentiment, trends, and community feedback
Actionable reporting and insights consistently shared with internal teams
Identification of emerging customer concerns, product opportunities, and conversation trends
Strong, positive interactions with riders and enthusiasts across digital channels
Meaningful contribution to brand visibility, community growth, and digital engagement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, medical condition, marital status, military or veteran status, or any other protected status under applicable law.