Registrar Services Specialist I

A customer service and detail-oriented individual who enjoys working with students. Successful candidates must be highly organized, able to multitask, and able to work with limited supervision. The candidate will be involved in maintaining registration student records within our military portals, national clearing house as well as facilitating our student transcripts, diploma, badging and probation processes. This is a full-time non-exempt position in our Charles Town, WV location. This position reports to Team Manager within the Office of the Registrar. 

Responsibilities:

• Complies with Family Educational Rights and Privacy Act (FERPA) when releasing information
• Works with students and staff to resolve student issues in a positive and collaborative manner
• Responds to APUS student phone and email inquiries within one (1) business day concerning transcript requests and graduation transcripts & certificates
• Maintains thorough and accurate records
• Conducts work with strong personal and professional ethics and and integrity
• Performs tasks as it pertains to processing Diplomas, Record Updates, Background Investigations, National Clearinghouse, Loan Deferments, Degree Verification, Verification of Education, Probation Status, Dismissals and All Fail
• Performs tasks as it pertains to APUS Army students. This includes responding to Tier One GoArmyEd help desk cases; analyzing, monitoring and reconciling daily registration and drop/withdrawal reports between APUS and GoArmyEd; creating and approving student agreement files and/or Course Planners; and troubleshooting error messages on GoArmyEd Student Agreements and Course Planners
• Performs tasks as it pertains to APUS military. This includes reporting and resolving grade issues; uploading new courses and schedules to the Air Force and NCMIS portals when required; supporting all student functions in all military portals; and performing other functions of the Office of the Registrar to support the APUS student body

• Associate's degree required 
• Two (2) Years of Professional office experience required
• Customer service experience required
• Prior experience in a Registrar’s Office or other academic environment preferred
• Experience with military or military students preferred
• Excellent written and verbal communication skills (including basic editing experience)
• Ability to work under pressure, within deadlines, and independently
• Understanding of online learning structure and purpose
• Understanding of student development and learning
• Excellent customer service skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Analytical, organizational and administrative skills
• Ability to manage multiple projects under tight deadlines and meet department service level agreements

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our University has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.  

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.