Angi13d ago

Pro Support Frontline Representative

United States·DenverRemotemid

OtherSupport

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Quick Summary

Overview

At Angi®, we’ve had one simple mission for 30 years: get jobs done well.

Technical Tools

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At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Homeowners have turned to Angi for more than 300 million projects
1,000+ home service tasks covered
2,800 employees worldwide

What We Offer

~5 min read

✓Provide real-time support for web and app experiences, guiding Pros through digital walkthrough to manage their profiles effectively from the field.

✓Conduct high-level discussions regarding Pay-per-Lead and Subscription products, explaining ROI and product value to align with the Pro's business goals.

✓Maintain up-to-date knowledge of Angi products, policy changes, and trade-specific challenges to provide accurate, high-impact solutions.

✓Own individual KPIs including Productivity, Quality Assurance, and Resolution rates to improve both the Pro experience and the company's bottom line.

✓Triage unresolved issues to cross-functional teams (Product, Billing, Sales) while effectively communicating the "voice of the Pro" to internal stakeholders.

✓Actively participate in coaching and calibration sessions converting constructive feedback into immediate, measurable skill-building.

✓1-2+ years experience in a high-volume inbound customer support or account management role, ideally within the Tech or SaaS space.

✓The ability to navigate multiple tools simultaneously (such as Salesforce, Maestro, and Looker) while troubleshooting mobile apps across iOS and Android.

✓Exceptional verbal and written communication skills, with the poise to handle escalated or high-pressure calls professionally.

✓The ability to understand small business pressures and explain complex policies with clarity, respect, and a "partner" mindset.

✓A self-starter mentality with the discipline to stay focused in a fast-paced environment and the initiative to seek out answers independently.

✓A growth mindset and the flexibility to thrive in an environment where products, procedures, and priorities evolve rapidly.

✓Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET to ensure consistent coverage for our Pro community.

✓Average annual earning of $40,000 - $45,000 5% Annual Bonus

✓Company Equity

✓Full medical, dental, vision package to fit your needs

✓Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday

✓Pet discount plans & retirement plan with company match (401K)

✓Technical equipment (i.e. laptop) provided