Aftercare Specialist

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible.

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.

We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.

Anthos|Home is seeking an experienced social service professional for the role of Aftercare Specialist. The Aftercare Specialist will work on a team reporting to the Aftercare Supervisor.

In this role, the Aftercare Specialist will be responsible for working with Participants for a year after they move into their new home to ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led, but is critical to ensuring that Participants are adjusting well, having a good housing experience, and maintaining their obligations as a tenant.

The Aftercare Specialist is the primary point of contact for Participants post-move-in, and should work closely with the Participant's support network including the Fair Futures Coach, Preventive Services case worker and/or Health Home Care Manager, and the Property Provider, as needed. This role is an opportunity to make a direct, meaningful impact in the lives of New Yorkers working toward stable, permanent housing.

• Conduct monthly phone check-ins to assess how the Participant is adjusting to their new home, address any rent arrears or utility issues, and check on building security, pending repairs, and communication with the Property Provider
• Complete quarterly in-person, in-unit visits to cover all of the above and inspect the unit for general maintenance and repair needs
• Inquire about the Participant's benefits and employment status during each contact

• Provide referrals to community resources as needed, including financial literacy, mental health, wellness, legal, and other areas of support
• Reach out to members of the Participant's support network — including the Fair Futures Coach or Preventive Services provider — when additional coordination is needed
• Respond to housing and tenant-related emergencies during normal business hours and after hours
• Facilitate a warm handoff between Participants and Property Providers in coordination with the Aftercare Operations Team

• Beginning in the eighth month of placement, initiate and provide ongoing support for the Participant's housing voucher recertification process

• Liaise between Participants and Property Providers, facilitating meetings and communication as needed; escalate any Property Provider concerns to the Housing Acquisition team
• Attend meetings and case conferences as needed to ensure collaborative supports are in place
• Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, while upholding the confidentiality of Participants, staff, and organizational information at all times
• Complete tasks and provide support within the Aftercare Team on an ad hoc basis

• Bachelor’s degree in a relevant field, and/or 4-6 years of experience working with people in the housing and human service sector.
• Some familiarity with the NYC housing market and voucher system.
• Experience with community-based outreach.
• Proficiency in MS Word, Salesforce, Excel, and PowerPoint.
• Bilingual in English and Spanish (required).
• Willingness to travel and make multiple visits in the community.
• Ability to use public transportation and ascend/descend stairs, as some work locations may not have elevator access, or meet the same requirements with reasonable accommodation.

• Highly adaptable – comfortable working in a fast-moving startup environment where processes are still evolving and flexibility is essential.
• Tech-savvy and quick to learn new tools and systems; proficiency in Salesforce, MS Word, Excel, and PowerPoint required.
• High-performing and self-directed – takes ownership of their work, follows through consistently, and holds themselves to a high standard.
• Excellent interpersonal, verbal, and written communication skills, including fluency in both English and Spanish; skilled at negotiation and de-escalation.
• Excellent case note writing skills, with the ability to produce timely, clear, and detailed documentation in Salesforce
• Trauma-informed approach to working with participants navigating housing transitions; comfortable with crisis response and tenancy stabilization in complex situations.
• Strong critical thinking and independent judgment; highly organized with sharp attention to detail and a commitment to accuracy.
• Genuine passion for the mission – motivated by moving people into stable homes and committed to doing that work with urgency, care, and excellence.

Join a mission-driven team moving at startup speed to create real change in New York City. If you’re excited by building something new, using technology for social good, and contributing ideas that shape how we work, we’d love to meet you. Apply now to join Anthos|Home and help create a new way home.

Please send your resume and cover letter through our careers site.

Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.