Technology Director, Process Support Engineer (Advance Packaging)

Key Responsibilities * Resolves unusually complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes. Create a mechanism to communicate issues, track progress and pull resources from multiple business units and/or functions. Uses sound statistical techniques like and problem solving methodologies DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages. * Provides oversight of customer demos, including defining demo conditions and analyzing results. * Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation. * Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications and service offerings with customers. Takes ownership of delivering the required solution to the customers that meets specification. * Serves as the customer expert across a broad range of unusually complex products. Plays a key role in defining product strategy and identifying gaps. Provides feedback to business unit heads on process and hardware improvements to meet customer roadmap requirements. * Directs the positioning of new technologies to customers utilizing technical information from business units. Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta-site testing programs. Makes executive level presentations. * Keeps abreast of new developments in own and related technology groups. Participates in publishing in ET conferences and journals. * Forms strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Functional Knowledge * Demonstrates broad and comprehensive understanding of different systems, theories and practices Business Expertise * Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions Leadership * Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy Problem Solving * Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment Impact * Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business Interpersonal Skills * Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 10 - 15 Years ### Work Experience: ## Additional Information ### ### Shift: Day (Singapore) ### ### Travel: Yes, 10% of the Time ### ### Relocation Eligible: Yes ### Referral Payment Plan: None Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.