Arcteryx.Com5h ago

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Process Manager Operations - Merchandising EMEA (m/w/d)

Netherlands·AmsterdamFull-timemid

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Quick Summary

Overview

Your Opportunity at ARC’TERYX:As the Process Manager Operations - Merchandising EMEA, you are the regional owner of execution within the downstream I2C operating model.

Technical Tools

OtherManager

You sit within the Regional Merchandising organization, working day-to-day with Regional Merchants, Planning, Brand/Marketing, Commercial, and Supply Chain partners.

You are also part of a global community of Regional Process Ops leaders, connected through the Downstream I2C operating model and supported by the Sr. Director, Process Operations. Together, this group ensures consistency of intent while respecting regional nuance.

Own cross functional regional inputs and outputs against the downstream I2C calendar, ensuring clarity of ownership, timing, and dependencies.

Ensure Global milestones (line lock, assortments, frameworks, guardrails) are translated into clear regional actions, decisions, and deliveries.

Run the regional seasonal operating cadence (milestone check-ins, readiness reviews, risk assessments).

Act as the point person for regional readiness, surfacing risks early and driving resolution.

Partner closely with the Sr. Director, Process Operations to ensure regional execution aligns to the enterprise downstream I2C model.

Ensure regional inputs meet quality, timing, and format expectations required for global governance and decision forums.

Participate in global forums and pilots, representing regional context and implications.

Help scale standardized ways of working while flagging where regional differences require adaptation.

Track progress against key I2C milestones and regional deliverables.

Identify downstream risks (timing, decision quality, handoffs, capacity) and drive mitigation before escalation is required.

Create and maintain clear visual artifacts (trackers, dashboards, milestone views) to support regional leadership decision-making.

Contribute to readiness checkpoints that connect regional status to downstream impacts (allocation, content, channel activation).

Implement standardized calendars, templates, SOPs, and tools within the Region.

Partner with Process Ops to document regional process flows and R&R, ensuring they are practical and adopted.

Support adoption of project tracking and visibility tools (e.g., Smartsheets or similar).

Identify friction points in the regional process and partner on solutions.

Support change adoption within the regional team as new processes and expectations are introduced.

Build trusted relationships with Regional cross functional teams to reinforce discipline without slowing creativity.

Train new team members on operating rhythms and expectations.

Reinforce best practices season over season.

Scaling regional readiness checkpoints as part of a globally consistent downstream I2C rhythm.

Strengthening linkage between regional decisions and downstream Commercial / Supply Chain execution.

Partnering on future state tooling and data visibility enhancements.

Supporting pilots of new decision forums, KPIs, or seasonal governance models.

5–8+ years of experience in Operations, Merchandising, Product Operations, or GTM roles within apparel, footwear, or consumer goods.

Strong understanding of Merchandising calendars, assortment strategy, and seasonal execution.

Working knowledge of Innovation to Consumer (I2C) / Go-To-Market processes.

Experience operating in a matrixed, global organization.

Ability to balance regional business needs with enterprise consistency.

Strong organizational, analytical, and communication skills.

Comfortable running cadences, tracking milestones, and holding teams accountable.

Confidence presenting status, risks, and recommendations to senior leaders.

Highly adaptable and effective in ambiguity and change.

Passion for continuous improvement and building scalable operating muscle.

Proficiency in Microsoft Office, Smartsheets, or similar project management and visualization tools.

Willingness to travel regionally as required.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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