Marketplace Manager

NO AGENCIES PLEASE

Job Details:

As Marketplace Manager, you will take full ownership of marketplace channel across UK and EU. Responsible for driving visibility, conversion and revenue growth across each individual marketplace, ensuring content is high quality and optimised, and performance is continually improving through testing and data-led insights.

You'll partner with key stakeholders across demand planning, marketing, customer service, product and leadership to execute strategy, and ensure a seamless, best-in-class presence for the brand.

This is a commercial, hands-on role requiring knowledge of international marketplaces and cross-functional collaboration.

Day to Day Responsibilities:

• Manage and own the full end-to-end for Next PLC, Zalando and other marketplace accounts from product range selection, sell-in to sell-out including forecasting, operational management and data analytics.
• Partnering with all key teams across the business (Demand Planning, Marketing, Finance, IT, Customer Services and Product).
• Working closely with Demand Planning to ensure seamless operations from inventory management, monitoring sales and stock replenishment, to analysing returns.
• Driving sales growth, setting trading plans, and managing the channel P&L working closely with Finance.
• Full ownership of product data feeds, from creating and optimising product titles, descriptions, imagery and attributes, ensuring best practice for SEO, to uploading files onto each platform as required.
• You will develop and manage relationships with platform vendors to trade each marketplace, to maximise seasonal exposure and marketing opportunities for the brand.
• Develop and own the long-term strategy for all marketplace activity, supporting the business EMEA expansion into new markets, whilst always ensuring Ariat is displayed in a premium way.

• Stakeholder Management – Given the strategic priority of the channel, the role will require regular reviews with the key members of the exec team.
• Reporting - Share weekly updates to key business stakeholders; monthly and quarterly reviews with deep insights on actions to grow the business.

Required Skills & Experience

• Marketplace Platform Expertise: Deep understanding of marketplace algorithms, listing compliance, chargeback prevention, and fulfilment standards.
• Experience: Proven experience in marketplace management and trading.
• Data-Driven Mindset: Advanced Excel (pivot tables, formulas), experience with BI tools (eg Tableau) and strong analytical ability to forecast demand and monitor sales performance.
• P&L Management: Proven track record of managing detailed P&L for marketplace channels.
• Ad & Campaign Management: Experience with marketplace advertising tools (sponsored listings, performance media) and ROAS optimisation.
• Feed & Inventory Management: Hands-on experience with feed management tools and ecommerce platforms.
• Commercial Acumen: Skilled negotiator with experience in vendor agreements, trade terms, and promotional planning.

About You:

• Proven marketplace experience, minimum of 3 years managing retail marketplace accounts, preferably for a premium footwear or apparel brand.  
• Strong knowledge of marketplace platforms, Zalando experience is essential.
• Proven P&L ownership for marketplace channels.
• Experience in vendor negotiations and commercial discussions.
• European market knowledge.

• Confident decision making.
• Enthusiastic and pro-active. Hands on, can-do attitude.
• Self-motivated and driven, with excellent attention to detail.
• Results-orientated. Analytical and data reporting.
• Strong teamwork and communication skills.
• Able to work on own initiative, offer ideas and opportunities to the business.
• Problem-solving & change management.
• Articulate, strong verbal and written communication. 
• Strong organisation, planning, time management and prioritisation.
• Passion for product and ecommerce.
• Integrity and strong business ethics.
• Full clean driving licence that allows you to drive in the UK & EU.
• Passport that allows you to travel without restrictions in Europe and the US.

Values:

Our values are ingrained in everything we do at Ariat and we believe this is what drives our success as individuals, as teams and, overall, as a Company.

Innovation - Be bold and adventurous and try new things.  Constantly challenge how you can create change for the better.  Learn from the past and don’t let it limit you.

Integrity - Do the right thing because it’s the right thing to do.  Say what you mean and do what you say.  Build trust through consistency, dependability and honesty.

Quality - All work matters.  Be proud of your work and strive to have it reflect your best and the best of Ariat.

Respect - Communicate openly, directly and constructively.  Recognise different perspectives and listen with an open mind.  Be thoughtful in how you show up and interact with others.

Teamwork - Create fun and joy and contribute to the Ariat family spirit.  Focus on people’s strengths.  Learn from others and share your own knowledge and experience. Ask for help when you need it and offer to help when others may need it.

Benefits:

• Private Medical Insurance
• Life Assurance
• Critical Illness Cover
• Employee Assistance Programme
• Health & Wellbeing Points Scheme
• Car Allowance
• Cycle to Work Scheme
• Company Bonus Scheme
• Employee Purchase Scheme
• Employee Referral Programme
• Birthday day off
• Holiday Purchase Scheme
• Bring your dog to work scheme
• Employee Volunteering policy