Digital - Senior Manager/Manager, Unified Client Experiences

 THE BUSINESS  

We are Everyday Luxury™.  

It's what we do and how we do it — together.  

It's working alongside world-class talent in pursuit of world-class results.  

It's maximizing your potential in a high-performance culture.  

It's knowing that wherever you are, you belong.  

It's elevating your world — and the world of those who love and will love Aritzia.  

It's You. And an endless runway of opportunity.  

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.     

The mission of the Customer Department is to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels.  

Aritzia is growing and our  Customer team is growing with it. This is a unique opportunity to be part of the team responsible for seamlessly connecting physical and digital touchpoints around the client to deepen the human connection in every interaction.​As the Senior Manager/Manager, Unified Client Experiences, you will play a pivotal role acting as the primary partner between Retail and Digital teams to drive the planning, operationalization, and execution of client-facing experiences that elevate service, empower stylists, and create meaningful connections with clients across channels. With the skills you gain in this role, the opportunities are endless — from a rewarding career in Customer to continued growth and development with Aritzia.  

As the Senior Manager/Manager, Unified Client Experiences, you will lead the team to: 

The Senior Manager/Manager, Unified Client Experiences has: 

• Proven skills, certifications, education and/or experience in: 

• Customer experience, omnichannel retail, program management, business operations, or a related field 

• Designing and building net new client-facing experiences, services, and capabilities across physical and digital channels 

• Leading complex programs and large-scale launches with competing priorities and cross-functional dependencies in a fast-paced environment 

• Partnering with business and technology teams to bring client-facing capabilities to life 

• Influencing stakeholders, building alignment, and navigating ambiguity across functions and levels 

• Balancing client experience ambitions with operational realities to deliver solutions that are both elevated and scalable 

• Leveraging data, client insights, and performance metrics to evaluate impact and inform decisions 

• A passion for retail and a willingness to immerse in frontline operations to deeply understand client and stylist needs 

• Experience in fashion, luxury, or other premium consumer-facing industries is considered an asset 

• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles