Manager DSV and Parcel Carrier Relations

Asda House, Leeds

Competitive salary plus benefits

The Parcel Carrier Manager is responsible for developing, managing, and optimizing relationships with parcel carriers and delivery partners to ensure market-leading service, cost efficiency, and commercial performance. The role leads carrier procurement, contract management, performance governance, and strategic development initiatives to support growth across parcel, returns, locker, and final-mile services.
 

Working cross-functionally with Commercial, Operations, Finance, Technology, Customer Experience, and external carrier partners, the role will drive service excellence while identifying opportunities to grow revenue, reduce cost, and enhance customer proposition.
 

• Act as the primary commercial contact for parcel carriers and logistics partners.
• Build and maintain strong strategic relationships with carrier partners.
• Conduct regular business reviews to monitor performance, service quality, and future opportunities.
• Manage escalations and coordinate resolution of operational issues.

• Lead commercial negotiations with carriers and partners.
• Manage carrier contracts, amendments, renewals, and service agreements.
• Deliver cost-effective solutions while maintaining service standards.
• Support procurement activities and contribute to long-term sourcing strategies.

• Develop and monitor carrier KPIs including: On-time delivery First-time delivery success Claims and loss metrics Customer satisfaction Cost per parcel Returns performance
• Produce regular performance reporting and recommendations.
• Drive continuous improvement plans with underperforming partners.

• Identify opportunities to expand parcel volumes and services.
• Support development of new solutions including: Parcel lockers Click & Collect Returns services B2B parcel propositions Final-mile partnerships
• Evaluate emerging carrier capabilities, technologies, and market trends.

• Work closely with operational teams to ensure carrier solutions are scalable and deliverable.
• Support implementation of new services and partner onboarding.
• Ensure operational readiness during peak trading periods.

• Manage carrier-related budgets and expenditure.
• Monitor commercial performance against targets.
• Identify and deliver cost-saving initiatives.
• Support business cases and investment proposals.

• Ensure carriers operate in line with contractual, legal, and regulatory requirements.
• Maintain appropriate governance processes and performance reviews.
• Support sustainability and environmental objectives through carrier selection and network design.

• Commercial Leadership Team
• Logistics Operations
• Finance
• Procurement
• Technology
• Customer Experience
• Retail Operations

• Parcel Carriers
• Locker Operators
• Courier Networks
• Third-Party Logistics Providers
• Commercial Partners

• Service performance against KPI targets
• Achievement of carrier cost targets
• Delivery of contractual savings
• Growth in parcel volume and revenue
• Successful onboarding of new partners
• Customer satisfaction improvement
• Reduction in claims and service failures

• Significant experience within parcel, logistics, carrier management, or transportation sectors.
• Proven track record of commercial negotiation and contract management.
• Experience managing third-party service providers.
• Strong analytical and financial acumen.
• Ability to influence senior stakeholders internally and externally.
• Excellent communication and relationship management skills.

• Experience within retail, e-commerce, or final-mile logistics.
• Understanding of parcel carrier pricing models.
• Knowledge of locker, returns, and collection networks.
• Experience supporting business growth and new service launches.

• Customer focused
• Commercially driven
• Collaborative
• Data-led decision maker
• Results orientated
• Continuous improvement mindset
• Strong ownership and accountability

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• Company Car allowance of £5,700

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves