Remote Student Success Manager

South AfricaRemotemid

OtherManager

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Quick Summary

Key Responsibilities

Manage and respond to inbound customer inquiries via email, CRM (Go High Level), and online community platforms Ensure all client communications are handled promptly, accurately,

Requirements Summary

1–3 years of experience in customer support, client services,

Technical Tools

OtherManager

About the Role

~1 min read

Manage and respond to inbound customer inquiries via email, CRM (Go High Level), and online community platforms
Ensure all client communications are handled promptly, accurately, and professionally
Support new client onboarding by addressing general program inquiries and guiding users through initial steps
Assist with enrollment-related queries and help clients navigate the registration process
Maintain organized records of client interactions within internal systems
Escalate complex or technical issues to the appropriate internal teams when required
Uphold a consistent, high-quality client experience across all touchpoints

Requirements

~1 min read

1–3 years of experience in customer support, client services, or similar roles
Experience using Go High Level (GHL) CRM
Proficiency in Google Workspace
Strong written and verbal communication skills
High attention to detail and strong organizational abilities

Requirements

~1 min read

Experience supporting online education platforms or high-ticket programs
Exposure to the healthcare, wellness, or medical industry

A customer-focused professional who is responsive, detail-oriented, and highly organized
Someone who thrives in a fast-paced, remote environment
A proactive communicator who can manage multiple client interactions effectively
A team player who knows when to escalate issues and collaborate cross-functionally
Passion for supporting healthcare professionals and contributing to their success