Call Center Sales & Retention Representative

United States·Chicagomid

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Quick Summary

Key Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment. Identify upselling opportunities and close deals to reach your sales and commissions targets.

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This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Our Customer Care Associate earn $19.41 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Responsibilities

~1 min read

→Handle customer interactions (calls, chats, emails) in a fast-paced environment.

→Identify upselling opportunities and close deals to reach your sales and commissions targets.

→Accurately resolve issues related to service, billing, payments, and collections.

→Explain bills and product features clearly.

→Troubleshoot basic problems and seek higher support if needed.

→Build customer confidence and loyalty by resolving issues.

→Support various customer inquiries, including technical issues.

→Monday–Friday, 8 AM–6 PM (shifted schedule). Must be flexible as hours/days may change based on business needs

→Paid training to set you up for success.

Commissioned sales experience highly preferred

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

What We Offer

~1 min read

✓Medical/Dental/Vision coverage

✓401(k) plan

✓Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

✓Tuition reimbursement program

✓Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

✓Paid Parental Leave

✓Additional sick leave beyond what state and local law require may be available but is unprotected

✓Adoption Reimbursement

✓Disability Benefits (short term and long term)

✓Life and Accidental Death Insurance

✓Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

✓Employee Assistance Programs (EAP)

✓Extensive employee wellness programs

Regular

Chicago, Illinois

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.