Patient Advocate - Patient Experience

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

• Manage the organization’s patient complaint/concern program by responding to patient’s complaint/concerns in accordance with Augusta Health policies and procedures.
• Assign follow-up to Department Directors/Designee, co-investigate and provide coordination on resolution/closure of grievances/complaints/concerns filed by patients, etc.
• Provide and analyze regular trending reports by department/location as well as type of concern for patient complaints and concerns to identify patterns or trends for improvement.
• Complete other duties as assigned by Director.
• Supports the mission, vision, values and strategic goals of Augusta Health.
• Complies with the Augusta Health Standards of Conduct and all policies, procedures, and regulations.
• Performs a variety of related duties as assigned.
• Meets all annual training, health and safety requirements.
• Demonstrates regular, reliable and dependable attendance.
• As needed, may be required to work:
  
  • on weekdays, weekends, evenings and/or night shifts.
  • on holidays or additional shifts.
  • during disaster situations, i.e., before, during or after a disaster or inclement weather (e.g. hurricane, flood, snowstorm, etc.).
  • additional hours after scheduled workday or shift based on operational needs.

• Education: High School Diploma or equivalent
• Licensure/Certification: None
• Experience: Minimum 5 years healthcare experience, with experience dealing directly with patient (client) concerns/complaints
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

• Education: None
• Licensure/Certification: None
• Experience: None
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Individual must be knowledgeable and competent with Joint Commission, legal and other accrediting and/or regulatory agency standards as they pertain to patient rights, risk management and patient safety.
• Works as a team member with department directors, clinical coordinators, and other healthcare professionals.

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.