Customer Service Clerk

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

• →Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• →Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• →Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• →Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• →Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• →Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• →Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• →Maintain organization and security of cash, safe, and cash office areas
• →Report discrepancies, shortages, or overages in a timely manner
• →Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• →Maintain a clean, organized, and safe work environment
• →Follow company policies, loss prevention practices, and safety standards at all times
• →Collaborate with teammates across departments to support store operations and guest satisfaction
• →Remain productive during slower periods by assisting with front-end or administrative tasks

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments