Digital Operations Lead

The Digital Operations Lead reports directly to the Manager of Digital Operations and responsible for overseeing the day-to-day activities of the Site Content Operations team, including managing tasks, ensuring process consistency, facilitating clear communication of goals and priorities, overseeing team members, and ensuring efficient and accurate execution of business plans and strategies.

Team and Project Management

• →Establishes and maintains data integrity standards by ensuring team members keep product information and assets accurate and up-to-date within the Product Information Management (PIM) and Digital Asset Management (DAM) systems.
• →Oversees the execution of content and campaigns in the Content Management System (CMS), prioritizing timely and accurate implementation to support marketing and sales objectives.
• →Leads the team in executing personalization campaigns, collaborating with the eCommerce Merchandising team to launch and analyze A/B tests, and continuously optimize for improved customer engagement and conversion rates.
• →Provides comprehensive supervision and mentorship to eCommerce Operations team members, including regular 1:1 meetings to review project status, address challenges, provide feedback, and set development goals that promote professional growth.
• →Ensures efficient workload distribution and prioritization to align with business objectives, maximizing team productivity and individual development through training and stretch assignments.
• →Guides and mentors team members within the eCommerce operations mini-function, ensuring timely task delivery and fostering a collaborative and high-performing environment.

Process Improvement

• →Identifies and addresses efficiency issues within team processes, proposing and implementing improvements.
• →Standardizes workflows across teams and tools to ensure consistency and clarity in task execution.
• →Implements and manages project management tools to enhance task tracking and accountability.

Communication and Coordination

• →Fosters open communication within and between teams to ensure alignment and awareness of ongoing projects and goals.
• →Serves as the primary point of contact for resolving roadblocks and ensuring seamless collaboration among team members.
• →Communicates regularly regarding team plans, priorities, and updates to the Manager of eCommerce Operations and other stakeholders.

Performance Monitoring & Reporting    

• →Monitors and evaluates team performance, providing constructive feedback to enhance individual and team effectiveness.
• →Reports on project progress, challenges, and achievements to the Manager of eCommerce Operations and other relevant stakeholders.

Other Duties and Responsibilities

Performs other duties that may be assigned from time to time.

• Bachelor’s degree in information technology, computer science, or any related field.
• Minimum five (5) years of work experience in eCommerce or digital operations.
• At least one (1) year of supervisory or team lead experience.
• Experience working with eCommerce tools (e.g., Content Management Systems (CMS), Product Information Management (PIM), and Digital Asset Management (DAM) systems).
• Familiarity with project management tools (e.g., Jira, ClickUp).
• Ability to focus on solutions and actively contribute to achieving team goals.
• Aptitude for coaching and mentoring team members.
• Strong understanding and prioritization of customer-centric strategies.
• Deep knowledge of role-specific tasks and processes.
• Clear and efficient communicator, able to tailor style based on the audience.
• Understanding of cost implications and ROI assessment for initiatives.
• Ability to observe team dynamics and provide/receive feedback proactively.
• Proficient in participating in and planning projects, collaborating effectively with other functions.

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.