Director, Product Management (AI)

• →Own the product strategy and roadmap for the agentic AI experience within our Bridge solutions.
• →Drive continuous improvement of AI agent performance, including conversation quality, task completion rates, and escalation accuracy to human-in-the-loop workflows.
• →Expand AI capabilities across patient and practice outreach, multilingual support, text messaging, and scheduling.
• →Partner with engineering, data science, and clinical stakeholders to translate patient and provider needs into clear, well-scoped product requirements.
• →Define and track success metrics for the automated portions of the patient journey, using data to prioritize the roadmap.
• →Collaborate with the BIH human-in-the-loop product team to ensure a seamless handoff between AI-led and human-led workflows.
• →Lead, coach, and develop a Product Manager and Product Owner, fostering strong product management practices and setting a high bar for prioritization, roadmap execution, PRD quality, and user story/epic definition.
• →Partner with sales, implementation, and client success teams to support new client rollouts and ongoing deployments.

• Develop deep fluency in the Bridge AI product — the agent experience, current roadmap, key metrics, and how patients and practices move through the journey.
• Build strong working relationships across the AI team, the BIH human-in-the-loop team, engineering, clinical, and customer-facing teams.
• Get up to speed on active client implementations and identify any near-term risks or gaps in the current roadmap.

• Establish an organized, prioritized product roadmap for the AI team, with clear PRDs, user stories, and epics.
• Put in place consistent product processes — prioritization framework, roadmap cadence, and requirements documentation — across the team.
• Demonstrate measurable improvement in at least one AI agent performance metric (e.g., task completion rate, escalation accuracy).

• Own a mature, scaling product area with measurable business outcomes across a growing client base.
• Expand AI capabilities into new areas of the patient journey.
• Be recognized as a go-to product leader for Bridge's AI capabilities, internally and with clients.

• 10+ years of experience in product management, including 5+ in healthcare, with a focus on strategic product development and innovation.
• Track record of owning a product area end to end — strategy, roadmap, execution, and measurable outcomes.
• Strong ability to translate ambiguous problems into clear prioritization, PRDs, and user stories.
• Experience leading and developing product teams, including direct management of Product Managers and/or Product Owners.
• Excellent cross-functional collaboration skills, including with engineering, clinical, and go-to-market teams.
• Experience participating in client facing / sales meetings and presentations.
• Experience with agentic AI, conversational AI, or LLM-based product experiences.
• Experience with care coordination, care navigation, or post-discharge patient engagement.
• Experience scaling a product through multiple health system or payer client implementations.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. 
• The ability to travel periodically or frequently for work.

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.

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