Collections Specialist

Acting as a team lead for Collections Coordinator roles 

Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs 

Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues 

Researching and reconciling misapplied or unapplied cash 

Completing assigned month-end tasks accurately and timely 

Strategically approaching customers to limit Basis' exposure and mitigate risk 

Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite 

Performing daily cash application timely and with 100% accuracy 

Reviewing customers financial position and credit-worthiness using different tools and resources 

Providing backup coverage as needed 

Proactively engaging in periodically reviewing and updating existing policies and procedures 

Providing Raving Fan service to customers and colleagues 

Working with Billing and Sales to resolve customer issues timely 

Assisting with special projects for the Manager or Director as needed 

Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. 

Commitment to creating inclusive, respectful environments where all voices are valued and supported. 

2-3 years of relevant work experience 

College degree in Business, Finance, Accounting, or similar 

Previous strong cash application and credit card experience, at least 2-3 years of working knowledge 

Previous accounts receivable and collection experience, at least 2-3 years 

Strong negotiating and problem-solving skills 

Excellent written and oral communication skills 

Strong knowledge of excel.