Store/Device Repair Manager

At Batteries Plus, we do more than sell batteries-we solve problems. From powering vehicles and equipment to repairing essential devices, our team delivers solutions that keep our customers moving.

We are currently seeking a Store / Lead Device Repair Manager to take ownership of our Northfield location. This role is a unique blend of leadership and technical expertise, responsible for both store performance and repair excellence.

You'll lead the team, set the tone for customer service, and ensure every repair meets the highest standards. This is an opportunity for someone who takes pride in their work, leads by example, and wants to grow with a business that values both results and accountability.

What Success Looks Like

• A well-run store with strong sales and consistent execution
• Fast, high-quality repairs that build customer trust
• A trained, accountable, and reliable team
• A reputation in the community for solving problems others can't

The Manager is responsible for overall store performance, team leadership, and technical excellence in device repair operations. This role combines retail management with hands-on repair expertise, ensuring strong sales results, high-quality repairs, and exceptional customer service.

- Lead daily operations and meet sales/profit goals - Manage scheduling and coverage - Maintain store standards - Control expenses - Ensure policy compliance

- Drive sales growth - Deliver strong customer service - Resolve issues - Upsell products/services - Support commercial relationships

- Lead technician for repairs - Handle phones, tablets, consoles - Perform diagnostics and repairs - Train technicians - Maintain tech bench standards

- Train and coach employees - Enforce accountability - Conduct reviews - Build strong culture

- Manage inventory and parts - Ensure accuracy - Monitor availability - Prevent loss

- Enforce safety rules - Maintain focused repair environment - Proper battery handling - Follow company guidelines

- Retail management experience - Device repair experience - Strong troubleshooting skills - Leadership ability - Communication skills - Position Responsibility Ownership