Bazaarvoice12h ago

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Manager, Client Success - Enterprise

Australia·SydneyFull-timemid

OtherClient Success

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Quick Summary

Overview

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology,

Technical Tools

OtherClient Success

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

About the Role

~1 min read

Bazaarvoice is seeking an experienced Customer Success leader to run our APAC Client Success Strategic Team for a defined 12-month engagement covering maternity leave. This is a second-line leadership role. You will directly manage 4 Client Success Managers holding some of Bazaarvoice's most important APAC Enterprise accounts, and 1 Manager who leads their own team of 4 CSMs across the SMB and mid-market segment. In total you will lead a group of around 9 people across two segments.

You will work alongside the APAC Managing Director and Sales DVP to own retention and expansion outcomes across both books of business.

We are looking for a natural leader with executive presence, strong commercial instincts, and the ability to hold team leadership and the development of a fellow manager. You will ramp fast, hold team continuity through the year, and set the team up for a clean handover back at the end of the engagement.

Responsibilities

~1 min read

Requirements

~2 min read

Experience with Fortune 1000 retailers or major consumer brands.
Familiarity with the UGC, social commerce, or e-commerce content space.
Familiarity with AI-enabled CS workflows and curiosity about how AI is reshaping the CS function.

#LI-HYBRID #LI-NS1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our APAC Life Page to meet our regional teams and see what life is like in our local offices.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note that a standard pre-employment background check forms part of our selection process. This will be conducted with your consent and will strictly focus on information relevant to the role.

Location & Eligibility

Where is the job

Sydney, Australia

Hybrid — some on-site time required

Who can apply

Listing Details

Posted: July 27, 2026
First seen: July 27, 2026
Last seen: July 27, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 70%
Scored at: July 27, 2026

Signal breakdown

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Apply for this position

Bazaarvoice

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Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 6,200 global brand and retailer websites.

Employees

750

Founded

2005

Domain

Jobs

External application · ~5 min on Bazaarvoice's site

Please let Bazaarvoice know you found this job on Jobera.