Manager - Better Cover

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

At Better, we are more than just a mortgage company - we bring customers best in class homeownership products and services. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out.

We are looking for an Operations Manager to join Better’s in-house homeowners insurance agency, Better Cover. This person will be instrumental in the development of a profitable, national, multi-line insurance entity that helps get our borrowers homeowners insurance.

The ideal candidate is an experienced operations and/or insurance professional who can work cross functionally to maintain operating and improve procedures for Better Cover. This person should be a proven leader who can build and manage teams. We are looking for individuals who build rapport quickly and bring positive “can-do” energy to their work and team.

● Grow and manage a team of analysts

● Management, collaboration, teamwork, and best practice sharing

● Maintain the infrastructure and operating procedures for our insurance business including retention, quoting, and reporting

● Maintain and improve call center operations by monitoring system performance managing day-to-day business including (but not limited to) pipeline development, sales and renewal cycles

● Partner with the business to develop strategy around other products that fall under Better Cover

● Develop and drive initiatives for how we can improve our customer experience

● Strong operational leader with experience managing a multi-function team

● Demonstrated success in monitoring KPIs

● Experienced in property and casualty agencies

● Desire to be strategic and inform strategic decision making

● Understanding of insurance lifecycles

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.