Front Office Attendant

The placement opportunity includes the following departments and positions: Department: Rooms Division Position: Orientation Duration: 1 month Job Description: You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Department: Rooms Division Position: Front Desk Agent Duration: 5 months Job Description: You will learn front desk computer system; check in and out hotel guests in a confident, professional and friendly manner; answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information; conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests; complete all items on appropriate (AM, PM) checklist by end of shift; review arrivals noting special requests, blocking rooms as needed; learn to follow established key control policy; learn and manage proper credit policies; submit all lost & found articles accompanied by a completed lost & found report. Department: Rooms Division Position: Guest Services / concierge Duration: 3 months Job Description: You will learn responsibilities of concierge and guest services staff; learn to answer questions and make reservations for various services; learn to keep accurate records of arrangements made; assist answering questions and/or give directions to hotel facilities; learn to coordinate activity reports to track reservation bookings; introduce guests to property and guest rooms and assist with the coordination of luggage delivery; maintain current information and materials regarding hotel facilities and services, local restaurants and attractions; maintain a current resume book related to conventions, meetings, and special events. Department: Rooms Division Position: Front Desk Supervisor Duration: 3 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. Requirements •⁠ ⁠You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) •⁠ ⁠You have shown consistent career growth over the last years •⁠ ⁠You have shown serious commitment to your most recent employers