Application Support Engineer

• Fully remote opportunity based in Singapore
• High-impact role supporting business-critical applications
• Strong cross-functional exposure across product, delivery, and technical teams
• Opportunity to deepen platform knowledge while contributing to enhancements and long-term stability
• Mix of customer interaction, technical investigation, and light development work

• →Serve as a key technical contact for application support requests and production issues
• →Manage incidents from initial intake through resolution, including triage, validation, communication, and follow-through
• →Troubleshoot application behavior, workflow problems, integration issues, and data-related exceptions
• →Perform root cause analysis and help prevent repeat issues through durable corrective actions
• →Apply minor bug fixes, low-code changes, and lightweight enhancements as needed
• →Support testing and release activities tied to fixes, updates, and small improvements
• →Partner with internal stakeholders to improve application reliability, usability, and support readiness
• →Communicate clearly with customers and internal teams, translating technical findings into practical next steps
• →Build working knowledge of the platform architecture and application development model to become increasingly effective over time
• →Maintain useful documentation for known issues, resolutions, and support best practices

• Previous application support or technical support experience within a technology company is highly desirable
• Strong troubleshooting and analytical problem-solving skills
• Ability to learn platform architecture and application development concepts quickly
• Clear written and verbal communication skills with both customers and internal teams
• Comfort working across technical and non-technical audiences
• Basic development exposure for bug fixes, small enhancements, or low-code platform work
• Organized approach to handling multiple issues and shifting priorities
• Customer-focused mindset with a strong sense of ownership

• Experience supporting SaaS, workflow, low-code, or business application environments
• Familiarity with incident management, ticket handling, and structured issue resolution
• Exposure to APIs, integrations, configurations, or data flows in an application support setting
• Experience participating in release support, validation, or post-fix testing

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS