Lighting Solutions Team Lead

• Opportunity to lead a visible technical support function in a design-driven product business
• Stable onsite schedule with strong cross-functional collaboration
• Bonus opportunity
• Company-sponsored medical coverage, with most employee premium costs covered
• Dental and vision plan options
• 401(k) with company match
• Additional benefits details shared during the interview process

• →Provide day-to-day leadership for a technical support team while staying actively involved in live support work
• →Coach and support direct reports, with prior experience leading a small team strongly preferred
• →Act as the main point of escalation for advanced product and application questions
• →Resolve issues involving installation, assembly, product specifications, and general troubleshooting
• →Support a broad customer audience, including homeowners, designers, builders, architects, and related partners
• →Partner closely with customer service and internal stakeholders to drive timely, accurate issue resolution
• →Coordinate with vendors when outside input is needed to address product-related concerns
• →Help maintain service standards across daily call, email, and chat volume
• →Track support activity through CRM and ERP platforms, including Microsoft Dynamics 365 or similar systems
• →Reinforce a service approach that reflects professionalism, responsiveness, and attention to detail

• A background in home lighting products is required.
• Candidates must demonstrate a strong understanding of residential lighting technologies and applications.
• Prior experience in technical support, product support, or a related customer-facing function
• Leadership experience preferred, ideally with direct people management responsibility
• Strong coaching ability and a lead-from-the-front management style
• Experience handling escalated issues with professionalism and sound judgment
• Comfort communicating across phone, email, and chat channels
• CRM or ERP & Microsoft Dynamics 365 experience required.
• Excellent communication skills, strong presentation, and customer-facing professionalism
• Delivers a customer experience that reflects the standards of a high-end brand.

• Hands-on leader who enjoys balancing team oversight with direct support activity
• Strong technical problem solver with a calm, credible presence
• Effective partner to both internal teams and external customers
• Organized and dependable, with the ability to manage shifting priorities

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