Head of People & Culture

The Mission: Build the Soul of a Scaling Giant At Boomerang BPO, we are a proudly South African, home-grown success story currently entering our most exciting chapter yet. We are scaling to over 1,000 people in the next 12 months. To get there, we aren't looking for a traditional HR Director who hides behind a policy manual. We are looking for a visionary architect. Someone who understands that in a high-growth BPO, our culture isn't a "soft add-on", that it is our primary competitive advantage. Why this isn't your "typical" HR role: A Seat at the Table: You are a core member of the EXCO. You won't just be "managing people"; you will be shaping the commercial strategy of the entire business. The Mandate to Build: You have the autonomy to design a world-class employee experience from the ground up, balancing high-tech (AI & Automation) with high-touch (humanity & heart). The Scale: You’ll be the driving force behind a recruitment engine that hires 200+ people a month without losing the "Boomerang DNA." What Winning Looks Like (Your 24-Month Legacy) We’ll know you’re the right person if, two years from now: Boomerang is celebrated as an Employer of Choice in South Africa. Our eNPS (Employee Net Promoter Score) is the envy of the BPO industry. Our "People Tech" is so seamless and automated that leadership spends their time coaching, not doing paperwork. We’ve hit our growth targets with a team that feels seen, heard, and valued. Your World as Head of People & Culture 1. Cultural Architect & Brand Ambassador You’ll live and breathe our values: Target Driven, Professional, Respectful, Honest, and having FUN. You’ll ensure that even as we scale, we never lose the "magic" that makes Boomerang special. 2. Tech-Forward People Operations You’ll lead the charge in automating the lifecycle. Think AI-assisted recruitment, real-time data dashboards (Zoho ecosystem), and learning pathways that help a frontline agent see a clear road to leadership. 3. Scaling the Engine You own the hiring standards. You’ll build a recruitment machine that identifies talent and character at speed, ensuring every new "Boomerang BAE" is a perfect fit for our high-performance culture. 4. IR & Compliance with a Human Face You’ll navigate the complexities of South African labour law (CCMA, EE, B-BBEE) with a proactive, fair, and people-first mindset. You solve problems before they become disputes. Is this You? The Experience: You’ve spent 10+ years in Human Capital, with at least 5 years at an EXCO level. You’ve ideally seen the "hyper-growth" phase of a 500+ person company. The Mindset: You are an "Executive Operator." You can design a 3-year strategy in the morning and dive into a complex IR matter in the afternoon. The Vibe: You are authentic, high-energy, and resilient. You believe that "People First" and "Performance Driven" go hand in glove. The Toolkit: You have a deep love for people analytics, a solid grasp of SETA/B-BBEE frameworks, and a knack for identifying top tier talent. What’s in it for You? Full Ownership: You have the budget, the authority, and the CEO’s backing to transform our people agenda. Growth: This role is designed to evolve into a CHRO or COO (People) position. Impact: You get to create thousands of jobs and career pathways for South Africans. Requirements Ideal Candidate Profile Experience & Background 10+ years in Human Capital leadership 5+ years at senior/EXCO level Proven experience scaling team's 500+ Solid IR, organisational development, and HR technology exposure Experienced in high-growth scaling (preferably in BPO/operations-heavy environments) Proven leadership of: High-volume recruitment at scale Industrial relations and CCMA matters Employment Equity, Skills Development, SETA, and B-BBEE frameworks Strategic and commercially minded Deeply passionate about people and culture Strong in industrial relations and people systems Capable of building a modern, high-performing People function Authentic, resilient, high-energy, and values-driven