Service Writer

Our Rotorua branch has an exciting opportunity for an exceptional individual to join our store as a Service Writer. If you have experience in mechanical workshop environments and excellent customer service and time management skills, then this position is for you. You will have mechanical acumen and strong communication skills, ensuring you can effectively support our service manager in coordinating the service department.

• Be the front-facing person for the service department and provide best-in-class customer service.
• Assign jobs and work orders to employees according to their skills and knowledge.
• Ensure a superior customer experience by translating prospective and current customers' concerns into specific actions for the Service Department.
• Engages with the customer to explain the work performed and the related costs; resolves customer concerns or escalates concerns to the Location Manager if required.
• Proactively follows up and advises customers of any deviations from the original estimate regarding timing or costs as required.
• Ensuring all pre-authorisations and pre-inspections are complete before initiating repairs.
• Maintaining current and accurate customer job files/work orders, including opening work orders, posting technician's time to work orders, and posting technicians' comments.
• Reconciling the technician's time to payroll time capture processes and submitting to payroll.
• Maintaining a work order details log daily.
• Preparing all Warranty and product improvement program claims and monitoring warranty receivables.
• Develops and maintains follow-up processes regarding work completed to ensure customer satisfaction.
• Follow all safety rules and regulations when performing any duties you are asked to undertake.
• Previous agriculture or automotive industry experience would be an advantage, but it is not essential.

• A positive, helpful, flexible, and supportive disposition.
• Experience in a mechanical environment.
• Sound knowledge and use of the Microsoft Office suite.
• Ability to work under pressure and prioritise.
• A collaborative approach, adhering to company values.

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.