Customer Service - Contact Center

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

1. →Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
2. →Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.
3. →Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
4. →Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
5. →Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Telephone skills
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Goal oriented
• Attention to detail
• Judgment
• Adaptability
• Teamwork
• Stress tolerance
• Resilience

• High school diploma or equivalent
• Previous customer service or sales experience
• Internet savvy with knowledge of Microsoft Office product, including Outlook
• High degree of phone etiquette, problem solving, and ability to build rapport

• Associate's degree or higher 
• Previous call center and sales experience