Customer Success Account Manager

Manage a portfolio of B2B customers: Serve as the primary point of contact across your book of business.

Run strategic reviews and account planning: Provide performance insights, roadmap alignment, and tailored recommendations.

Proactively mitigate risk: Monitor customer engagement signals and act early to maintain account health.

Drive growth: Identify upsell and cross-sell opportunities, working closely with Sales.

Partner cross-functionally: Work cross-functionally with Product, Customer Support, Marketing, and Sales to align on customer priorities.

Track and measure progress: Maintain clean records of customer objectives, engagement, and expansion opportunities.

Minimum 4 years of professional experience in sales, account management, or customer-facing roles

1–2 years specifically in Customer Success or Account Management

Strong commercial acumen and experience managing revenue-bearing accounts

Excellent communication and stakeholder management skills (executive and technical)

Highly organized, resourceful, and able to operate independently

Comfortable in a fast-paced, technical environment

Experience in the crypto or financial services industry

Proficiency in Mandarin

Familiarity with CRM and Customer Success tools like Salesforce, HubSpot, Gainsight, or Totango