Customer Service Coordinator

As a Customer Service Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing excellent service to our clients. This is an office-based position involving various responsibilities, including order entry, phone support, order tracking, and general office duties.

• →Accurately process and enter customer orders into our system.
• →Handle incoming calls from clients and address their inquiries promptly and professionally.
• →Proactively follow up on orders to obtain estimated time of arrivals and provide updates to clients.
• →Confirm the receipt of orders and ensure accurate documentation.
• →Address customer inquiries and provide information about products or services.
• →Assist with various office tasks to contribute to the overall efficiency of the workplace.

• Previous experience in a customer service or administrative role is preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Proficiency in using office software and systems.