Linux Server Support Analyst

In this role within Technology and Global Security, you’ll help shape the future of ATCO’s Linux/Unix server environment—balancing long-term strategy with hands-on operational support. You’ll contribute to a clear technical roadmap, lead and deliver initiatives that move our platform forward, and provide proactive, responsive support aligned with ATCO’s security standards and policies.

•    Assess and evolve ATCO’s Linux/Unix server platform by monitoring industry best practices, understanding current-state capabilities, and translating business needs into actionable improvements.
•    Contribute to multi-year technology roadmaps and annual plans (including priorities and budget), and help deliver projects that advance the environment.
•    Partner with internal teams, service providers, and suppliers to ensure effective communication, service alignment, and smooth introduction of technology and support changes.
•    Provide day-to-day delivery and support for Linux/Unix servers across on-prem and cloud platforms, including participation in a 24x7x365 on-call rotation.
•    Support service management practices: incident and problem management (including root cause analysis), escalation follow-through, ITIL-aligned processes, and an up-to-date service catalog/CMDB inputs as required.
•    Execute core operational activities such as patching, backup and recovery, builds, and decommissioning.
•    Contribute to disaster recovery readiness by reviewing and improving DR plans (RTO/RPO alignment), coordinating with DR teams, and participating in DR exercises.

•    Post-secondary education in a relevant field.
•    1–3 years of experience/exposure supporting Linux (preferably Red Hat Enterprise Linux), including installation, configuration, maintenance, and troubleshooting in line with best practices.
•    Scripting/programming capability (e.g., shell scripting, Perl, Python) to automate and improve operational tasks.
•    Working knowledge of supporting the broader server ecosystem—hardware in a controlled data centre environment, virtualization (e.g., VMware), and network administration/troubleshooting.
•    Experience working in an ITIL environment, including incident/problem management and maintaining operational data (e.g., CMDB) to support planning and service awareness.
•    Strong collaboration and communication skills, with sound judgement, problem-solving, and the ability to mentor/teach others.
•    Ability to participate in rotational on-call support.
•    Preferred: ITIL certification, LDAP experience are assets