Program Support Specialist - Clinic

Under the general direction of the Division Director, performs a variety of duties within a team environment and provides support and assistance to the manager and clients.

1. →Ordering of all vaccines and process all vaccine returns. 
2. →Monitor storage of all vaccines. 
3. →Maintain vaccine inventory, documentation and distribute medical/program- specific supplies.
4. →Complete vaccine related reports and log.
5. →Maintain the Vaccine Management Plan. 
6. →Respond after hours for storage emergency if necessary. 
7. →Maintain rapport with schools and childcare centers. 
8. →Assist schools and childcare centers with questions, creating rosters and School Immunization Reporting System (SIRS) Reporting.
9. →Maintain contact log of communications with schools and childcare centers. 
10. →Share important information with schools and childcare centers. 
11. →Monitor state Vaccine Information Statement (VIS) dates. 
12. →Maintain administrative workflow by studying methods, implementing cost reductions, and developing reporting procedures.
13. →Maintain rapport with other programs by researching and developing new services and methods and resolving problems. 
14. →Input relevant data into databases through a variety of data collection systems.
15. →Track contractual service, creating reports as needed.
16. →Participate in team and general staff meetings. 
17. →Participate in public health quality programs (e.g., Quality Improvement, Quality Assurance, Quality Control). 
18. →Participation in emergency exercises and training required. 
19. →Assess own needs for professional growth and participates in education that increases knowledge and skills in area of responsibilities. 
20. →Adhere to established policies and procedures and maintains client confidentiality. 
21. →Provide front desk coverage as needed.
22. →Perform other duties as assigned. 

• Knowledge normally acquired through the completion of an Associate's Degree or a combination of education experience. 
• Minimum of one year of related experience required; three years of experience preferred. 
• Strong Microsoft Office and data entry skills. Must become proficient in program-related software within 90-180 days contingent on the software. 
• Strong interpersonal and customer service skills. 
• Skills necessary to effectively manage program assignments and daily operations. 
• Maintain program specific required certifications, if applicable. 
• Ability to multitask simultaneous projects requiring concentration and attention to detail with frequent distractions due to people or telephone calls. 
• A valid Michigan driver's license, an acceptable driving record, and a personal vehicle including proof of vehicle insurance are required. 

None

Hybrid Work Classification: On-site required
Flexibility Classification: Fixed Schedule

• Travel may be required. 
• May have contact with infectious disease and exposure to bloodborne pathogens. 
• On-call availability to respond to emergencies (e.g., program-related and public health emergencies). 
• Extended workdays (beyond 8 hours/day) and weekends or holidays may be required.