QA Supervisor

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DMV area, Colorado, Chicago, and Philadelphia on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Quality Assurance (QA) Supervisor based in our DMV Commissary!

The QA Supervisor is a hands-on operational role responsible for supporting and maintaining food safety, quality, and production standards across CYM commissaries and stores. This position works closely with Commissary Leadership and Operations Teams to ensure products are produced consistently, safely, and according to established recipes and procedures.

The QA Supervisor spends the majority of their time on the production floor and in stores conducting quality checks, monitoring food safety practices, coaching team members, and ensuring compliance with company and regulatory standards. This role may also provide shift leadership coverage within the commissary as needed.

This position is based primarily in our DMV Commissary and will support food safety and quality initiatives in Denver through audits, training, and operational support.

Company Core Values & Expectations:

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome 
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Being yourself and making genuine relationships with other team members and guests

Your responsibilities will be:

• Monitor daily quality standards throughout bagel and pastry production, including preparation, baking, and finishing processes.
• Conduct routine quality checks to ensure products meet CYM standards for taste, appearance, consistency, and yield.
• Verify proper mixing, proofing, baking, cooling, storage, and finishing procedures are being followed.
• Perform regular food safety and sanitation audits in commissaries and stores, documenting findings and following up on corrective actions.
• Support the implementation and maintenance of food safety programs, SOPs, HACCP plans, and sanitation procedures.
• Train and coach team members on food safety, quality standards, recipe adherence, and best practices.
• Serve as a resource for commissary and store teams regarding food safety and product quality questions.
• Monitor compliance with local health department regulations and CYM operating standards.
• Assist with onboarding and ongoing training related to food safety and quality procedures.
• Support product consistency by ensuring recipes, production procedures, and specifications are followed accurately.
• Participate in investigations of quality or food safety concerns and assist with corrective action plans.
• Maintain accurate records of audits, inspections, quality checks, and food safety documentation.
• Analyze recurring quality and food safety issues and communicate findings to leadership.
• Provide occasional shift supervision and operational support within commissary production when needed.
• Promote a positive, collaborative work environment through coaching, communication, and accountability.

You’ll be a great addition to the CYM team if you:

• 3+ years of experience in a commercial food production, bakery, commissary, or restaurant environment.
• Previous supervisory, lead, trainer, or quality assurance experience preferred.
• Strong understanding of food safety, sanitation, and quality assurance principles.
• HACCP, ServSafe, or equivalent food safety certification preferred.
• Experience auditing food safety practices and coaching teams on compliance.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently while collaborating effectively with multiple departments.
• Comfortable spending significant time in production environments and stores.
• Ability to work flexible schedules, including early mornings, weekends, and holidays as needed.
• Passion for food quality, consistency, and operational excellence.

Physical Requirements:

The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 50 pounds, sitting, standing, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation. 

You’ll love working at CYM because:

• Starting wage: $19.29/hourly, plus tips for all positions. With tips, your pay is likely to range from $23-26/hour.
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff  averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members