Regional Admin Manager

Capital Vacations is seeking an experienced and driven Regional Administrative Manager to support multiple sales locations throughout the Myrtle Beach market. This leadership role is responsible for overseeing the day-to-day operations of several critical administrative functions that directly impact the success of the sales organization.

The ideal candidate will have a strong background in the timeshare industry, preferably with experience in administration, contracts, quality assurance, or related operational functions. This individual will serve as a key business partner to Sales and Marketing leadership, ensuring operational excellence, cross-functional collaboration, and an exceptional experience for both team members and guests.

• →Provide leadership and oversight for Tour Reception, Gifting, Contracts, and Quality Assurance teams across multiple sales sites.
• →Ensure daily operations run efficiently and effectively to support tour flow and sales production.
• →Partner closely with Directors of Sales and Marketing, Sales Managers, and Senior Vice President leadership to identify operational needs and implement solutions.
• →Monitor tour progression from arrival through closing to ensure a seamless guest experience.
• →Ensure tours are properly qualified, assigned, and transitioned through each stage of the sales process in a timely manner.
• →Oversee contract processing to ensure accuracy, compliance, and efficiency.
• →Work with QA teams to support timely and successful closings while maintaining company standards and regulatory requirements.
• →Identify opportunities to improve processes, increase productivity, and enhance communication between departments.
• →Coach, mentor, and develop administrative team members to drive engagement and performance.
• →Conduct regular meetings with direct reports to communicate expectations, provide feedback, and recognize achievements.
• →Assist with staffing, scheduling, performance management, and training initiatives within supported departments.
• →Analyze operational trends and provide recommendations to leadership to improve overall site performance.
• →Maintain a high level of professionalism and confidentiality in all interactions.

Required Qualifications

• Minimum of 3 years of experience within the timeshare industry.
• Previous experience in administrative operations, contracts processing, quality assurance, or related timeshare functions.
• Strong understanding of the timeshare sales process and tour flow.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills with the ability to collaborate effectively across departments.
• Demonstrated ability to problem-solve and make sound decisions under pressure.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

Preferred Qualifications

• Previous supervisory or management experience.
• Experience leading cross-functional teams within a timeshare sales environment.
• Proven track record of improving operational processes and team performance.
• Experience supporting multiple locations or high-volume operations.

The Regional Administrative Manager will be a visible and influential leader who ensures all operational departments work cohesively to support the sales process. Success in this role means:

• Tours are qualified and assigned accurately and efficiently.
• Contracts are processed promptly and correctly.
• Quality Assurance and closings occur within established timelines.
• Communication between departments is seamless.
• Team members are engaged, supported, and held accountable.
• Guests receive an exceptional experience throughout their ownership journey.