Employee Relations Lead

About Us:

Cardinal Education is a dynamic and collaborative educational consulting company dedicated to providing students and families with superior academic support and admissions expertise.

Culture at Cardinal Education

Collaboration is key to our culture at Cardinal Education, where open communication and diverse perspectives are valued and drive success. We foster innovation and learning through a supportive environment that encourages growth. Our team is passionate about education and creating a dynamic and inclusive workplace.

Job Overview:
At Cardinal Education, our people are at the heart of the impact we create for students and families. We’re looking for an Employee Relations Lead who will help foster a positive, compliant, and high-performing workplace—balancing employee relations, engagement, and core HR operations.

Key Responsibilities:

• Serve as the primary point of contact for employee relations matters, including concerns, conflicts, and investigations
• Partner with managers on performance management, coaching, and employee support
• Provide guidance on company policies, best practices, and day-to-day people management
• Drive employee engagement initiatives and support a positive, mission-driven culture
• Manage onboarding and offboarding processes to ensure a smooth employee experience
• Oversee HR administrative tasks, including employee records, HRIS updates, and documentation
• Manage timekeeping and attendance tracking; validate data for payroll processing
• Analyze trends from employee feedback and ER cases to recommend improvements
• Ensure compliance with applicable labor laws and company policies

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5+ years of experience in employee relations or HR generalist roles
• Strong knowledge of HR best practices and labor laws
• Experience handling investigations and sensitive employee matters
• Hands-on experience with HR operations, including onboarding/offboarding and timekeeping
• Excellent communication, conflict resolution, and interpersonal skills
• High level of discretion and professionalism
• Experience supporting US-based employees and familiarity with US HR practices and recruiting is highly preferred

Preferred:

• Experience in education, consulting, or service-oriented environments
• Familiarity with HRIS and case management tools

Benefits

• Competitive salary with performance-based bonuses and regular merit reviews.
• Fully remote work environment with structured team support and flexibility.
• Collaborative, high-performing culture offering exposure across functions and departments.
• Hands-on mentorship and career development, empowering you to grow professionally.
• Meaningful, mission-driven work that directly impacts students and families.
• Company events and virtual team-building activities to connect and celebrate achievements.
• Opportunities for growth within client operations, education services, and beyond.